Part-time Customer Success Specialist

1stMILE is a software technology company focused on providing payment solutions to businesses in the automotive marketplace. We have more than 18,000+ locations using our software to process payments and increase revenue via our integrated solutions.

We are looking for aCustomer Success Specialistto drive customer engagement through relationship building and training.

Responsibilities:

Connect with all new customers via telephone and email

Train new and existing customers on the basics of 1stMILE software

Act as a liaison between Sales, Technical Support, and the customer

Log all calls and actions in the CRM system

Perform related duties as assigned

Qualifications:

1-2 years of telephone customer service or sales experience and a high school diploma or its equivalent is required

Experience with ticketing/CRM systems

Experience supporting software and hardware products preferred

The ability to actively listen, seek information, ask questions and solve problems

Excellent time management and customer service skills

1stMILE, LLC is an Equal Opportunity Employer