Vacancy expired!
Job Description
Position Description • Troubleshoots and resolves PC and peripheral device hardware and software related problems with minimal supervision. • Identifies and distinguishes common types of LAN and Internet connectivity problems and resolves them with little or no supervision. • Applies standard diagnostic and troubleshooting principles, theories, concepts and techniques in resolving user issues and technical problems. • Updates notes in a help desk ticketing system from beginning to end to document steps taken to resolve customer issues. • Documents issues and resolutions for team members. • Provides and maintains a high level of customer service and communication while maintaining a patient, respectful, courteous and professional demeanor. • Proactively seeks ways to help customers, assist team members, resolve problems and improve services delivered to customers. Skills Required • Microsoft Windows 10, desktop remote control tools, help desk ticketing systems, and networking protocols. • Personal computing hardware and software, local area networks and peripherals essentials. • Laptop and Desktop image creation using various tools. Skill in: • Communicating effectively, both verbally and written, to technical and non-technical customers at all levels of the organization. • Providing excellent customer service in a fast-paced, demanding environment with attention to detail and a persistence to solve problems in a timely and professional manner. Ability to: • Configure, troubleshoot, and fix basic technical problems. • Think analytically and solve problems. • Quickly learn new software applications. • Provide coverage and address service requests to any departmental supported facility within Maricopa County. • Work independently, while effectively managing time within a large and dynamic technical environment in the performance of daily activities. • Address a wide range of tasks as directed. Skills Preferred • Associate's degree in Computer Science, Information Technology, or a technology related field • Training and certification in Microsoft Windows 10 environment • A+ and Network+ certification, Client certification, Dell certification, and Lenovo certification Experience Required • Three (3) years of related experience in computer/network maintenance, desktop support, troubleshooting desktop Windows 10 environment, or applications support • A combination of post-secondary education and work-related experience in computer/network maintenance, desktop support, applications support, or related, similar support may substitute for the minimum qualifications on a year for year basis. • Must possess or can obtain by time of hire, a valid Arizona driver's license. Experience Preferred If the PC/LANs must use their vehicle for anything business related, they are eligible for mileage reimbursement. Please ensure they know their commute to their initial workspace for the day is not reimbursable. So if they are asked to report to the Downtown Justice Center and then are asked to drive to Durango in their car, this is reimbursable- but if they are asked to report to Durango for work in the morning, they are not being reimbursed for reporting to the worksite for the day. Education Required • High School Diploma or GED • A combination of post-secondary education and work-related experience in computer/network maintenance, desktop support, applications support, or related, similar support may substitute for the minimum qualifications on a year for year basis. • Must possess or can obtain by time of hire, a valid Arizona driver's license. Education Preferred • Associate's degree in Computer Science, Information Technology, or a technology related field • Training and certification in Microsoft Windows 10 environment • A+ and Network+ certification, Client certification, Dell certification, and Lenovo certification Additional Information Territory coverage throughout Maricopa County will require the use of a personal vehicle to and from work and all of the various work sites. Driving may vary throughout the locations of the Judicial Branch that Court Technology Services supports, including Adult Probation, Juvenile Probation, Superior Court and Justice Courts. Must be able to drive to assigned territory at the start of the shift. Assigned territory is based on the needs of the Judicial Branch and not based on the candidate's residence. Must be able to lift: 15 pounds floor to waist, 10 pounds waist to shoulder, and 5 pounds shoulder to overhead. Must be able to carry up to 15 pounds and push/pull a distance of 200 feet up to 50 pounds. The working environment will consist of both indoor and outdoor activity; including sitting, standing, walking, crouching, and driving.