PC LAN Technician(100% onsite)

19 May 2024

Vacancy expired!

Phoenix, AZ - IT - AZDOT - ITG - PC LAN Technician 104113 (100% Onsite)

Contract: 6+ monthsThis position will require daily travel to work sites

Role and Responsibilities:The PCLAN technician role within ADOT’s (Arizona Department of Transportation) is the face of ITG (Information Technology Group) These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT.

Duties Include:
  • Server Support, Desktop support, support customers on the ADOT network;
  • fix computer related problems; troubleshoot hardware problems;
  • research and implement potential solutions;
  • support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks.
  • Ensures compliance with standards for systems software and documentation.
  • Teach customers how to use PC related software and hardware.
  • Implements software patches, security fixes, and tests and validates modified system configurations.
  • Install and configure PC hardware, software and peripherals.
  • Assist with major deployments of hardware and software.
  • Monitors system reliability and availability.
  • Attend section staff meetings.
  • Complete mandatory training classes and other classes as assigned.
  • Travel between sites to accomplish tasks.
  • Perform preventive maintenance on hardware and software packages to include client and server platforms.
  • Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.

Qualifications and Education Requirements:
  • General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
  • Ticketing and Department operating procedures
  • Knowledge of Microsoft products including operating systems and Office
  • Knowledge of Google email and standard Suite of products
  • Computer hardware configuration and repair knowledge
  • Knowledge of Ethernet network topology to assist with troubleshooting network issues
  • Knowledge of IT infrastructure industry standards and best practices
  • Advanced troubleshooting skills
  • Problem definition and alternative analysis skills
  • Experience with Active Directory
  • Experience with Windows 10
  • Experience with Windows 7
  • Experience with Server 2008 and Server 2012 engineering
  • Experience with Backup solutions
  • Time Reporting
  • MS System Center Operations Manager 2012 R2
  • Minimum 4 years of current working experience in an IT field
  • Must have a current AZ Driver’s license with a good driving record
  • Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.
  • Associate/Bachelor degree in a related field is preferred

Skills:
  • Strong customer service skills
  • Excellent interpersonal, written and oral communication skills with ability to adjust message to audience
  • Knowledge of Apple devices including iOS and MacOS is a plus
  • Advanced troubleshooting and problem solving skills
  • Excellent self-organization and time management skills
  • Ability to work collaboratively in teams and across organizations
  • Ability to synthesize feedback and adjust plans accordingly
  • Ability to develop and write technical documentation
  • Ability to evaluate and test emerging technologies
  • Ability to apply creative solutions to business problems to ensure business needs are most effectively met
  • Resource will be working in a professional environment and will be held to a dress code standard
  • Position will require extensive travel. Resource will need to have the ability to drive to various locations with a personal vehicle. Infrequently, travel with possible overnight stays within AZ may be needed.
  • Will be able to submit expenses for reimbursement.

  • ID: #41161576
  • State: Arizona Phoenix 85001 Phoenix USA
  • City: Phoenix
  • Salary: $31 - $35
  • Job type: Contract
  • Showed: 2022-05-19
  • Deadline: 2022-07-16
  • Category: Customer service