Description:Job SummaryPlease note that this is an onsite position located in Chandler, Arizona, 85286.In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.Job Responsibilities Using prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions. Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed. Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects. Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to staff as appropriate. Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.Skills:Pharmacy, Data entry, Call center, Prior authorization, Customer service, Pharmacy technician certification, Health care, InsuranceTop Skills Details:Pharmacy,Data entry,Call center,Prior authorization,Customer serviceAdditional Skills & Qualifications: At least one year of pharmacy technician experience in a retail or call center environment. At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency. Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents). Fluency in Spanish and EnglishExperience Level:Intermediate LevelAbout Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
Full-time