Privado Lead Arrival Experience Coordinator

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Privado, our exclusive “hotel within a hotel” villa experience. Your engaging smile and personality are the essence of a great Privado Lead Arrival Experience Coordinator with Fairmont Hotels & Resorts. As you personally greet our Guests throughout the day, you will be empowered to deliver on our mission of "Making Special Happen". The Privado Ambassador owns the hotel experience, responsible for delivering a warm, personalized, and anticipatory arrival and departure to all guests. This role hosts the lobby and front drive environment, ensuring each guest is recognized, guided, and seamlessly transitioned from vehicle to resort experience.Reporting to Privado Managers, responsibilities and essential job functions include but are not limited to the following:Be the “Face of Privado” by setting the tone for the guest’s stay through a confident, warm, and professional presenceAssist our arriving and departing guests while providing exceptional serviceEstablish immediate guest connection and recognition while anticipating needs through observation, communication and prior knowledgeMaintain a calm, organized, and luxury-focused environmentAct as the central point of communication between Guest Services and Front Office teamsProactively identify and resolve potential congestion or service delaysOwning and managing the Privado front drive while coordinating vehicle flow, ensuring efficient and safe guest arrival and departureCoordinate with Guest Services for timely luggage delivery and retrieval and assist luggage handlingEnsure seamless handoff of guest needs without requiring guests to repeat requests Follow through on all arrival and departure related requests to completionRelay VIP arrivals, special requests, and service opportunities to appropriate departments