Product Support Engineer II job vacancy

Vacancy expired!

BE PART OF A BANK LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and 30+ years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description Description

Silicon Valley Bank (SVB) is a growing bank in an Innovation economy. As a member of Production Engineering Team, you will be responsible for supporting mission critical applications and building end-to-end observability. As a Site Reliability Engineer II, you will collaborate with other Site Reliability Engineers across Risk Technology vertical of Corporate Systems & Data Organization and providing 24x7 application support enabling our clients to have access to highly available, resilient and performant applications.

Would you like to use your Site Reliability Engineering skills and do you have passion for building instrumentation needed for identifying issues before clients find issues in production? Are you familiar with best practices for application, compute and services, performance monitoring? Do you want to play a key role in improving client experience through "always available" systems architectures?

If you fit the above description, you might be the person we are looking for! We are a group of smart people, passionate about modern tools and technologies, and believe that best-in-class site reliability engineering is critical to SVB's and its customer success.

Responsibilities:

Help build end-to-end Observability for Risk Technology Applications
Create and Manage Alarms and Dashboards using App Dynamics and Splunk
When Alerts get triggered, troubleshoot the application and help restore the service
Contribute to creating technical documentation like Runbooks, Standard Operating Procedures (SOP) for use by engineers and other team members
Participated in blameless root-cause analyses for all the incidents, learn from the mistakes and develop actionable monitoring alerts
Solve problems related to operations of mission-critical services and build automation to proactively detect
Participate in incident calls with strong sense of urgency to triage and restore service
Participate in release calls and help in the deployment, validation and troubleshooting of any unforeseen issues
Be on-call rotation for application support

Technical Skills:

Bachelor's Degree in Computer Science, Engineering or a related technical discipline recommended
Minimum of 3-5 years of hands-on experience in a technical role developing or supporting applications for large corporations
Extensive experience building Telemetry using tools like AppDynamics & Splunk for both proactive and reactive monitoring
Demonstrable skillset in scripting languages, e.g., Bash, PowerShell, demonstrable skillset in programming languages, preferably JavaScript or Python
Experience with System Administration with Linux (RHEL/CentOS) including Microsoft Active Directory, and LDAP integration
Experience in eliminating toil by automating mundane tasks
Experience with DevOps tools such as Jenkins, Maven, GitLab, SonarQube for on-premise applications or SaaS vendor products
Experience in supporting OFSAA KYC, Fircosoft, SAS AML and Enterprise Fraud Systems a plus
A team player capable of high performance, flexibility in a dynamic working environment
Effective oral and written communication skills as well as positive, client-focused interpersonal skills and attitude
Experience in Incident & Problem Management processes with good exposure to troubleshooting
Preferred knowledge with Web development, JEE & Enterprise Technologies: JMS, JDBC
Hands-on experience in RDBMS architecture and performance tuning RDBMS like Oracle/SQL Server
Strong organizational and Incident, Problem Management skills.
Must have technical skills and tools knowledge: ServiceNow, Remedy, Oracle, SQL

For more than 35 years, SVB Financial Group (NASDAQ: SIVB) and its subsidiaries have helped innovative companies and their investors move bold ideas forward, fast. SVB Financial Group's businesses, including Silicon Valley Bank, offer commercial and private banking, asset management, private wealth management, brokerage and investment services and funds management services to companies in the technology, life science and healthcare, private equity and venture capital, and premium wine industries. Headquartered in Santa Clara, California, SVB Financial Group operates in centers of innovation around the world. Learn more at svb.com.

SVB Financial Group is an equal opportunity employer.

At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

ID: #23584764
State: Arizona Tempe 85280 Tempe USA
City: Tempe
Salary: USD TBD TBD
Job type: Permanent
Showed: 2021-11-28
Deadline: 2022-01-26
Category: Architect/engineer/CAD