Description Key Responsibilities:
Review customer accounts and analyze data to determine eligibility for trade-in promotions.
Research and resolve discrepancies, ensuring customer accounts meet promotion requirements.
Decide on applying credits or rejecting cases based on thorough evaluations.
Handle fallout situations, such as lost devices in transit, ensuring customer satisfaction and resolution.
Utilize ServiceNow-based tools and internal billing systems to perform tasks efficiently.
Self-assign tasks as they arise, demonstrating initiative in a fast-paced work environment.
Schedule: Monday to Friday, 6 AM - 6 PM PSTFlexible lunch options: half hour or one hour. Work hours can be 8.5 or 9 hours per day within the specified timeframe.Requirements
Detail-oriented with strong analytical skills.
Self-motivated and capable of working independently in a team-oriented atmosphere.
Experience in project management or analytics is a plus.
Proficient in understanding technology and using relevant software tools.
Ability to manage a high volume of work with accuracy.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Full-time