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At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.PLEASE NOTE: This position requires the person to work out of the Dearborn, MI office on a part-time basis. There are no set in office days, however, the candidate must be able to be in the office at any given time throughout the work week.The Recall Program Analyst reports to the Recall & Service Programs Program Manager. The Recall Program Analyst is responsible for writing and coordinating the development of Dealer Bulletins and Owner Letters for Field Service Actions (FSA), coordinating the development of FSA service procedures and tools, supervising the post launch field performance of FSAs, making appropriate program adjustments, and assisting dealers and Ford activities regarding FSA related concerns.What you’ll be able to do:
Coordinate and participate in FSA planning, development, and launch meetings.
Coordinate the development, validation, approval and publication of dealer bulletins and owner communications in support of FSAs.
Work with representatives from engineering to define concerns and ensure corrective actions are robust.
Conduct FSA service trials to ensure technical instructions are feasible and accurate.
Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.
Implement actions to minimize corporate warranty spend by optimizing repair procedures, part requirements and supplier costs (mailing, call center, technical instructions and refunds).
Support the development of FSA Fact Sheets for assigned programs in support of Field Review Committee meetings.
Ensure that all affected markets are considered in FSA planning, development, and launch processes.
Work with warranty administration to establish appropriate FSA edit controls, as needed.
Work with FSA coordinators to ensure programs are administered as approved in GCAMP.
Supervise the post-launch field performance of assigned FSAs and make appropriate program adjustments, as needed.
Assist dealers, FCSD functional activities and regional markets regarding FSA related concerns.
Support the SSSC to enable accurate, high-quality, timely assistance to dealers
The minimum requirements we seek:
Bachelors degree or equivalent work experience
3+ years of professional work experience
Our preferred qualifications:
Integrity to do the right thing and a demonstration of a proven understanding of Our Truths
Have proven a willingness to put people first, focus on the customer, operate with empathy and use feedback to develop self and others
Technical proficiency and proficient computer skills
Ability to mentor, counsel and guide team members and Dealers
Excellent verbal and written communication skills
Problem solving and critical thinking skills
Ability to run multiple projects at the same time
Ability to work independently, self-manage
What you’ll receive in return:As part of the Ford family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.If you have what it takes to help us redefine the future of mobility, we’d love to have you join us.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.For information on Ford’s salary and benefits, please visit:https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2022-benefits-and-comp-GSR-sal-plan-1.pdfAt Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.Requisition ID : 7220
Full-time