Job Overview:As the second-shift Receptionist,you will help the property operations run smoothly by greeting visitors, answering phone calls and performing general administrative tasks.Compensation: $16 per hourFirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.Your Responsibilities:
Greet all guests with a warm smile and inviting attitude
Receive and respond to resident phone calls; redirect as appropriate
Meet with inquiring homeowners in lobby as may be appropriate
Facilitate amenity access including acceptance/transmittal of fees and distribution of access cards and other equipment to homeowners as required by community needs
Update new/existing owners' information forms in the appropriate system daily or as required
Sort incoming mail, faxes, and courier deliveries for distribution
Enter and process work orders for maintenance requests from homeowners as needed
Assist in follow-up on the status of work orders to ensure timely resolution and closure upon notification by vendor or community manager
Perform other Community Coordinator duties as assigned by Amenities Center Manager or Community Manager
Skills and Qualifications:
Friendly, outgoing and personable
Able to identify issues and resolve before problems arise
Able to work independently with little supervision
Superb judgment and decision-making skills
Able to prioritize and adjust to incoming demands
Outstanding communication skills
Tremendous listener with the ability to diffuse tense situations
Proficient with MS Office suite
Education and Experience:
High School Diploma or post-secondary education in business or office management is preferred.
Customer service experience required
HOA and/ or property management experience is a plus
Physical Requirements:
Work in a typical office environment, using a computer
Sit and/or stand for lengthy periods of time
Able to lift objects weighing up to 30 pounds
Work Location: Summit at Copper Square, 310 S 4thStreet Phoenix, AZ 85004Work Hours: Friday - Monday; 4 PM - 12 AM dailyWhat We Offer:
Paid volunteer time
Paid sick and vacation time
Medical, dental, vision
HSA and FSA
Company paid life insurance and Employee Assistance Plan
Supplemental life, disability, accident, critical illness, hospital indemnity
Identity theft, legal services
Pet insurance
401(k) with company match
About Us:FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.Experience exceptional service with a fulfilling career in property management with FirstService Residential.To learn more about our company and culture, visit https://www.fsresidential.com/arizona/Disclaimer:The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Full-time