Relationship Manager

Job DescriptionResponsible for managing a number of external vendor(s)/partner(s) who provide resources and services that are critical to the success of Global Clinical Trial Operations (GCTO) and Global Clinical Development (GCD) objectives and deliverables. The incumbent is expected to have excellent business acumen and demonstrated strong change management and leadership skills.Responsibilities include, but are not limited to the following:Serves as the primary contact for the assigned external vendor(s)/partner(s) and internal stakeholder organization. Also serves as initial point of escalation for internal and external stakeholders.

Oversight and management of a number of external vendor(s)/partner(s) within the assigned outsourcing space (e.g. CRO, Functional, or Category).

Planning and execution of the Operational Governance Meetings for the assigned partnerships. Participates in other various governance meetings as needed. Ensures timely follow up from those meetings.

Interprets internal/external business challenges and recommends process improvements to address those challenges.

Collaborates with Research & Development Procurement to identify external vendor/partner candidates who can deliver the required services/resources for an assigned service/functional area.

Actively participates in the Sourcing Management Process.

Assists with translating the business technical needs into the RFP specifications and KPIs and SLAs and associated consequences.

Develops and facilitates the collection and analysis of relevant performance metrics (e.g. KPIs/KQIs).

Responsible for monitoring and managing key performance metrics for the assigned external vendor(s)/partner(s) to continuously evaluate performance.

Ensures issues are identified and managed through to resolution in a timely manner and deliverables are met as required.

Interprets internal stakeholder needs then collaborates with and provides guidance to vendor(s)/partner(s) to assure new capabilities and services are developed to meet identified internal needs.

Contributes to end-to-end sourcing processes and as needed, leads initiatives to improve procedures and systems related to PSRM.

May be required to directly manage Relationship Manager Specialists.

Required Experience and Skills:7+ years of clinical trial experience combined with an outsourcing background.

Must demonstrate excellent collaboration skills to resolve issues and effectively negotiate.

Must demonstrate excellent interpersonal, communication and conflict resolution skills.

Education Minimum requirement:BS or ex-US equivalent from an accredited university in Business, Technical, or Life Sciences.

Preferred Experience and Skills:Proven leadership skills with ability to create and work in high performance teams and/or matrix organization.

Demonstrated ability to work independently.

Demonstrated ability in effective decision making.

Experience working with a central lab.

#EligibleforERPMRLGCTOWe are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.Who we are …We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.What we look for …Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.NOTICE FOR INTERNAL APPLICANTSIn accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.Current Employees apply HERE (https://wd5.myworkday.com/msd/d/inst/1422$1533/rel-task/3001$14.htmld)Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)US and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.For more information about personal rights under Equal Employment Opportunity, visit:EEOC Poster (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)EEOC GINA Supplement​OFCCP EEO Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf)Pay Transparency NondiscriminationWe are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.Search Firm Representatives Please Read CarefullyMerck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status:RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:25%Flexible Work Arrangements:Remote Work, Work WeekShift:1st - DayValid Driving License:Hazardous Material(s):noNumber of Openings:1Requisition ID: R186255