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Description:Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.Primary Responsibilities:Handling in-bound phone calls professionally, while providing excellent customer service
Research and resolve sales agents questions relating to:
o How to use self-service toolso Member concernso Medicaid and Medicare verificationo Application status and eligibilityo On-boarding and certification processo Commission inquiriesDocument call resolution of each contact in various systems in a clear and concise manner
Demonstrate the ability to provide a quality experience for all of our customers
Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis
Training:9:00am - 5:30pm Monday - Friday (local time)
6 weeks (candidates cannot miss any days during training)
Once they have completed training, candidates must be able to:
o Pass product certifications annuallyo Work any shift between:8:00am - 8:00pm (MST) Monday - Fridayo To work on weekends or overtime as requestedTemporary-to-permanent positions available for the highest performing candidates as business needs allow
If interested, please send your resume to mvivola@astoncarter.comAbout Aston Carter: At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Full-time