Position Purpose:Support the Key Account Manager in building long term relationships with key accounts that increase profitability of the Contract Operations group, leveraging our technology and knowhow, DBO-O&M project delivery, program management and service efficiency. Identify key accounts, research and map the stakeholder landscape in support of key account strategies and management of customer relationships.Primary Duties/Responsibilities:Develop a detailed understanding of market, competition, and industry trends, core processes and challenges. Develop and submit FOIA request to secure documentsUtilize a variety of research tools to identify key accounts and customer-focused strategiesClearly and effectively communicate in both written and oral formatsAnalyze data and develop courses of action with strong attention to detailWork in a collaborative style and autonomously with minimal supervision or directionProvide information visualizationBuild excellent working relationships with colleagues at all levels.Successfully work on multiple tasks in a fast-paced environment with tight deadlines.Synthesize and integrate large amounts of data into concise, compelling deliverables.Pay close attention to detail and take pride in work products.Uses discretion in handling confidential or sensitive business information or issues.Learn new skills and assume new responsibilities.Identify strengths and weaknesses in services, and support business development, operations and technical teams with Contract Operations to address gaps in performance. Interface with Development & Marketing on global account activities and strategies.Report on key performance indicators and review meetings with key accounts, typically on a quarterly or annual basis.Formally and routinely communicate all necessary information on respective key accounts to operations and technical groups of Contract Operations branch sales managers, sales representatives, and project developers.Other duties as assigned.