Rock Star Csr Wanted

Are you passionate about trees and providing exceptional customer service? Chips Tree Service is seeking a dedicated Customer Service Representative to join our team.

About Us:

At Chips Tree Service, we specialize in a variety of tree services including trimming, planting, removal, stump grinding, irrigation, pavers, sod, turf, gravel, and lighting. We are committed to delivering top-notch service to our clients. We want to earn a 5 star google for every client.

What We're Looking For:

- We are looking for a punctual individual who is eager to learn about the tree industry. While prior tree knowledge is a plus, we are willing to train the right candidate. Experience in a call center and customer service is highly valued.

- Fluency in English (Required) and Spanish (not required but a PLUS )

- Ability to analyze customer needs and recommend appropriate solutions

- Strong phone etiquette skills

- Multilingual abilities are a plus

- Experience in outbound calling or sales is advantageous

- Excellent communication skills to effectively interact with customers

Benefits:

- 90-day probationary period

- Health/Dental/Vision insurance offered

- 1 week of paid vacation

- Sick time accrued

Job Responsibilities:

- Answer incoming customer inquiries via phone, email, and text

- Conduct outbound calls through our client database & for follow up

- Transferring calls and entering customer information into the database

- Rescheduling/Cancelling appointments

- Handling 80-200 calls per day (inbound/outbound combined). This will also be evaluated the first few weeks to identify a specific daily call goal for you.

- If you receive a complaint/concern, taking down details and transferring call to the correct department. You will not be asked to resolve customer complaints.

Compensation:

Pay range varies from $15-$20+. You will receive a base pay ($14-$18) with the opportunity to earn more based on your performance.

Join our small office team of 7-8 colleagues and be a part of a dynamic work environment at Chips Tree Service. If you are ready to grow with us, apply now!

Please send your resume to support@treeservicephoenix.com with the subject line "CSR Position Application - Chips Tree Service". We look forward to hearing from you!