Sales Coordinator

Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:SALES ACTIVITYConsistently offers professional, engaging and friendly service  to internal colleagues and clients mostly conducted via phone and email.Qualifies general inquiries  by engaging with potential and existing clients via phone, and directs to appropriate sales personResponds to inquiries from customers in the absence of direct sales personnel  by following direction of another sales manager.Escorts general inquiries on site inspectionsHas the opportunity to participate in the d.a.r.t. Referral Program by referring business to sister hotels and brandsEnsures prompt and courteous service is extended to both internal and external customersMaintains positive relationships with all guests, vendors, colleagues and global sales network via all forms of communicationHas a complete knowledge of hotel's services and facilitiesOversees communication to assigned key local accounts/programsPosts promotions to partner websitesSALES ADMINISTRATIONAssists with maintenance of account, contact, activity and business details within Opera Sales & Catering according to Fairmont standardsPrepares proposals, contracts, client communication letters, expense form, check request and invoices.Coordinates site inspections notices and distributes to appropriate staff members.Assists with restaurant, spa, golf, transportation and room reservations for group VIP’s and sales managers.Coordinates all shipping and receiving on behalf of the Sales & Marketing team.Maintains current sales and promotional literatureUpdates convention bureau listsCoordinates the distribution of pertinent information to all pertinent departments within hotelPrepares and disseminates month-end reportsProvides clerical duties as required (i.e. typing, filing, etc. to assigned sales colleagues)Attends daily “stand up” meeting and monthly sales meetingCoordinate amenity distribution