Salesforce Business Analyst SFDC BA job vacancy

Vacancy expired!

Key responsibilities this role is expected to effectively demonstrate are as follows:
Understand clients' needs and translate into social business and digital solutions.
Work with clients to identify, validate, and document business objectives through workshops, interviews and company research.
Interpret business requirements to identify technology and operational implications.
Provide best practice knowledge on business processes integrated with communities.
Review, develop and execute plans to address user requirements, increase adoption and engagement on communities developed on Salesforce Community Cloud.
Create business process flows, use cases, user stories, and test cases.
Support senior strategist on sales calls, proposal development, and resource estimating.
Assist in change management and community activation activities.

Skills and Requirements

Basic skills and requirements needed to perform in this role are as follows:
Bachelor’s degree in Business, Communications, Marketing, Technology (MIS) and/or equivalent work experience.
5+ years experience in a Business Analyst role.
Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud
Experience leading projects in process improvement, change management, organizational transformation, requirements management, and/or facilitating workshops.
Experience with agile development tools such as JIRA.
Familiarity with data analysis tools and methodologies.
Strong consulting, problem solving, and critical thinking skills.
Collaborative and consultative work style.
Strong written, verbal and presentation communication skills.
Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint).
At least one Salesforce Community Cloud end to end rollout experience.
Travel requirements are in the range of 25-50%.
Salesforce Sales, Service, Experience Cloud Certifications preferred

Salesforce Business Analyst / SFDC BA