Senior Manager, Contact Center Systems

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.Position Purpose: Drives management of the collection, analyzing, and monitoring of contact center activity data to recommend technology system improvements that support business strategies and ensure contact center systems are working efficiently and effectively. Develops the future strategy of the contact center's systems team to support operational improvement of contact center and meet business objectives.Manages contact centers systems team members on performance, improvement, and career growth plan considerationsLeads efforts in the strategy, governance, and business relationship management within the contact center systems departmentWorks with contact center systems management team to ensure all defined business rules and policies are documented and implemented as designedCollaborates with key business and IT stakeholders to ensure business needs and expectations are met with the implemented end solutionReports on contact center system improvement strategies to senior leadership to allow for further growth within contact center and systems to support this strategyPartners with business stakeholders to develop a long-term strategy and roadmap for systems within the contact centerMentors contact center systems team members to develop tactical career development plan to increase attrition and personal qualityReviews the latest training materials and/or programs for the contact center systems analysis team development and updates to ensure adequate trainingSupports in developing the overall strategy for onboarding, hiring, and training new employees on onboarding, hiring, recent promotes, transfers and performance and/or reward decisions within contact center systems departmentPerforms other duties as assignedComplies with all policies and standardsEducation/Experience:

Requires a Bachelor's degree and 6+ years of related experience, including prior management experience.Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.3+ years management experience preferred.Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.TITLE: Senior Manager, Contact Center SystemsLOCATION: Various, ArizonaREQNUMBER: 1455020