Senior Merchant Operations Specialist

DoorDash
Phoenix, AZ
11 Oct 2024

Vacancy expired!

About the Team Point of Sale (POS) Activations ensures that our partners across all markets have a successful integration to their POS system for partners going live for the first time on the platform, or existing partners switching to new POS providers. As an extension of the Merchant Services onboarding teams, POS Activations is responsible for configuring stores for integration, ingesting menus, checking for quality with a variety of internal tools, troubleshooting technical issues with providers, and communicating with multiple audiences in the Point of Sale line of business to ensure the highest quality onboarding experience is provided.

About the Role As a Point of Sale (POS) Specialist, you will work closely with our POS Strategy & Operations, Engineering, Product, and Onboarding teams by proactively identifying trends, performing root cause analysis of issues, activating new and existing partners with a variety of tools, etc. You will be responsible for handling escalations from key merchants, acting as a subject matter expert for multiple stakeholders, and improving the onboarding workflows for existing and new POS providers partnering with DoorDash. Additionally, you will be responsible for helping to document and train other teams on POS processes, championing the vision of POS at DoorDash across various teams.

Work Schedule: 7 AM - 3 PM Monday - Friday, or 8 AM - 4 PM M-F (AZ Time MST). Flexible schedule to work nights or weekends to cover the international growth of the business.

You're excited about this opportunity because you will
  • Work cross-functionally with stakeholders including product, strategy & operations, engineering, support, and sales to coordinate a seamless merchant onboarding experience.
  • Get in the weeds to root cause issues, and prevent them from happening again
  • Leverage current tools to streamline workflows for POS Activations and collaborate with your peers to maximize the output of the team
  • Serve as a subject matter expert for your peers and stakeholder across the company; stepping in to help troubleshoot issues, integrating 1-100 merchants on any given day, and weighing in on product solutions to ensure they fit the needs of the POS Activations team
  • Build easy-to-understand, relevant, insightful content - you will add value by helping our teams to find the right answer in the right place at the right time.
  • Develop and continually revise documentation within the organization to coordinate on a consistent source of truth. Champion continuous learning and development - not settling for good enough, ensuring that your work today is better than it was yesterday.

We're excited about you because
  • You have demonstrated a commitment to problem-solving and troubleshooting - you enjoy diagnosing issues and developing creative approaches to solving challenges
  • You thrive in a fast-paced, demanding environment.
  • You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
  • You are good at prioritizing competing priorities.
  • You work well in both independent and diverse team environments.
  • You love data and are comfortable analyzing large datasets and executing operations using bulk tools.
  • You have 1-2 years of experience working with Excel/Google Sheets
  • You have 1-2 years of experience working with Salesforce
  • You are familiar with SQL and tools such as Mode/Chartio/Tableau
  • You have experience managing projects with tools like Asana

Why You'll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.

  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do on every project, every day.

  • We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.

  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.

  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
  • We offer great compensation packages and comprehensive health benefits.

About DoorDash DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.

Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
  • ID: #20976258
  • State: Arizona Phoenix 85003 Phoenix USA
  • City: Phoenix
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2021-10-11
  • Deadline: 2021-11-29
  • Category: Architect/engineer/CAD