Senior Network Support Engineer

We're searching for a Sr. Network Support Engineer. Our client is in Scottsdale, AZ. You will be responsible for providing quality technical support and customer service for our client’s Infrastructure our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Support Engineers are foremost problem-solvers passionate about networking and seek enthusiastic and tech-savvy individuals to join the team. This position is 12 months to start. This can be 100% remote based. I

• Effectively communicate with employees and partners regarding technical issues and customer service inquiries, both orally and in writing.
• Diagnose and troubleshoot wireless, security, switching, and other various network-related issues.
• Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues
• Read and analyze packet captures using Wireshark.
• Work with engineering and management to diagnose and resolve critical, escalated issues.
• Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.

• Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.
• 7 years of Network Engineering experience.
• Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
• Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.
• Experience installing and troubleshooting WiFi networks
• Outstanding English language written and verbal communication skills and comprehension.
• Ability to clearly and concisely articulate matters to third parties.
• Outstanding customer service skills.
• Experience in computer networking related problem solving, critical thinking, and troubleshooting.
• Ability to multitask and work under pressure.
• Networking certifications a plus: CCNA, CCNP, CWNA, etc.