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About this role:Wells Fargo is seeking a Senior Operations Processor who is responsible for deliver on HR process in a timely and accurate manner. The processor will work to upload data and create records. For additional information on lines of business, refer to the external Careers Site at wellsfargojobs.com .In this role, you will:
Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
The processor will also responsible set up the print job for the operation packet and at times, will need to manually print the packet and FedEx it.
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications, US:
4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Experience working in consulting and/or processing
Experience with Workday, ServiceNow and/or Excel
Experience with data entry
Experience working with all levels of business and collaboration
Ability to be detail oriented and organized
Ability to have confidentiality
Job Expectations:
Hybrid work model: 3 days in office and 2 days work from home.
Must be located in one of the primary markets as this role will need access to internal mailing services to FedEx paper packets.
The Senior Operations Processor is responsible for deliver on the notice process in a timely and accurate manner. The processor will work in the Human Resource System to upload data and create notice record for impacted employees. The processor will also be responsible set up the print job for the notice packet and at times, will need to manually print the packet and FedEx it to the impacted employee. This position needs to be in one of the primary markets as they will need access to internal mailing services to FedEx paper packets.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Company: WELLS FARGO BANKReq Number: R-250858-2Updated: Sun Feb 26 00:00:00 UTC 2023Location: CHANDLER,Arizona
Full-time