Vacancy expired!
Title: Service Desk Analyst
Mandatory skills: Service desk, Service now, SNOW, JIRA, ITIL, ITSM, HEAT, SNOW, Windows 7, Windows 10, Office 2013, AD, Active Directory, CHERWELL,,ticket tracking system, programming support,customer service,Imaging desktops, laptops, tablets, deploy equipment,problem resolution techniques Description : ROLES & RESPONSIBILITIES• Open, monitor, work, and close tickets in a ticket tracking system responding promptly to customer needs. Monitor calls including tickets entered in the ticket tracking system for problems; verifies user information, communicates outstanding issues and status resolution to users and supervisor, programming support staff, other client, and community partners as applicable to meet commitments.SKILLS & EXPERIENCE REQUIRED• Strong customer service skills including effective listening and problem resolution techniques with attention to detail.• Excellent interpersonal written and oral communication skills.• Critical thinking, problem solving, and effective decision making engaging in critical thinking using logic and reasoning working collaboratively or independently.• Handle phone calls and walk-ups while juggling multiple other priorities.• Analyze complex issues and resolve incidents efficiently and effectively.• Determine the impact of issues and recommend changes to improve efficiency and reduce waste.• Balance, prioritize, and organize multiple tasks and adjust plans accordingly.• Imaging desktops, laptops, and tablets and deploy equipment to agency staff.Position is 100% onsite(7:00 AM until 4:00 PM for one position and 8:00 AM to 5:00 PM for another).contract-to-hire VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions. Contact Details : VIVA USA INC.3601 Algonquin Road, Suite 425Rolling Meadows, IL 60008 | http://www.viva-it.com- ID: #43558024
- State: Arizona Phoenix 85001 Phoenix USA
- City: Phoenix
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2022-06-23
- Deadline: 2022-08-19
- Category: Customer service