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IDEALFORCE have Contract positions available immediately for Service Desk Analyst Level 1 to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity.Client is considering only LOCAL CANDIDATES for this position. Description of DutiesThis is an onsite position.As a Service Desk Analyst, you will be responsible for the day-to-day support of PDS Service Desk Clients. By leveraging your customer service skills, technical training and having an understanding of today’s technologies, you will solve a wide variety of challenges in afast-paced environment that is managed using ITIL methodology.Provides first level support for inbound incidents and Service Requests from end users and client IT staff.Maintain end to end responsibility for customer’s support needs, providing timely, reliable, and courteous service.Assists with the development and improvement of work instructions, procedures, standards and documentation.Exceptional attendance is a mustMentor and assist with training other Service Desk AnalystsAssists other Service Desk Analysts by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group.Maintain appropriate level of skills to handle incidents and requests in line with established service levels.Provide feedback of intelligence gained through customer interactions.Professionally respond to telephone calls, emails, chats and voicemails for customer supportTechnical writing experienceInnovative, team-oriented problem solverStrong commitment to providing quality serviceExcellent interpersonal, negotiation and communication (verbal and written) skillsExcellent organizational, time management and follow through skillsAbility to manage multiple competing prioritiesUnwavering commitment to providing customers with an exceptionally high quality experienceDevelops and maintains knowledge of legacy, existing, and new PC hardware and software technologyRemotely troubleshoot networking, server, and end user desktop incidentsBe an active participant in the incident management and service request processesExperience working with Google Suite and Google Email ADDITIONAL INFORMATION - "All your information will be kept confidential according to EEO guidelines".- All candidates who are authorized to work in US are encouraged to apply.- Most of our positions require Candidate to clear the Background check prior to commencing the assignment.- Candidate should clear the Background check prior to commencing the assignment. SOURCER ASSIGNED: Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
- ID: #22206322
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State: Arizona
Phoenix
85001
Phoenix
USA
- City: Phoenix
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2021-11-05
- Deadline: 2022-01-01
- Category: Systems/networking