Service Desk Analyst (ONSITE, AZ Locals Only)

03 Jun 2024

Vacancy expired!

Phoenix, AZ - IT - AZDOT - ITG - Service Desk Analyst 104964 (Onsite)

Worksite: 1655 W Jackson St. Phoenix, AZ 85034

Local Only Candidate.Resource will need to obtain a

Fingerprint Clearance Card.Resources will be working in a professional environment and will be held to a

dress code standard

Onsite 80%, Remote 20%. The amount of days onsite isn't anything that's set in stone yet. Right now it will be at the managers discretion

Role and Responsibilities:Needed: A support Desk Technician with a customer centric approach to problem solving. This team member will assist in supporting ADOT (Arizona Department of Transportation) ITG’s (Information Technology Group) Support Desk.

The Service Desk is in operation from 7:00am - 5:30pm Monday - Friday, excluding State holidays.Resources will need to be available for an

eight hour shift during this time frame. The service desk supports internal customers at ADOT. These customers range from field workers to the Director. The Service desk is the first interaction the customer has with ITG. Candidates submitted to this position will need to be able to
  • Understand/document customer needs
  • Troubleshoot with customer

Have a broad understanding of
  • IT services structure to escalate calls
  • ITG supports desktop applications
  • web based applications
  • client/server applications
  • computer/networking hardware
  • standard operating systems
  • MVD third party software applications
  • internally developed custom applications

Qualifications and Education Requirements:
  • Experience in a call center supporting Windows 7 and 10 and Office 2013.
  • Working knowledge of customer service principles and processes
  • Knowledge of desktop applications, web-based applications, client/server applications, computer/networking
  • Hardware, standard operating systems, common third-party software applications, internally developed custom
  • Applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies
  • Minimum 6 months to 1 year current working experience in an IT field
  • Associate’s degree in a related field is preferred

Preferred Skills:
  • Strong Customer Service Skills
  • Excellent interpersonal, written and oral communication skills
  • Ability to work collaboratively in teams and across organizations
  • Ability to synthesize feedback and adjust plans accordingly
  • Ability to develop and write technical documentation
  • Ability to evaluate and test emerging technologies
  • Ability to apply creative solutions to business problems to ensure business needs are most effectively met

  • ID: #42332253
  • State: Arizona Phoenix 85001 Phoenix USA
  • City: Phoenix
  • Salary: $21 - $24
  • Job type: Contract
  • Showed: 2022-06-03
  • Deadline: 2022-08-01
  • Category: Customer service