Vacancy expired!
- Understand/document customer needs
- Troubleshoot with customer
- IT services structure to escalate calls
- ITG supports desktop applications
- web based applications
- client/server applications
- computer/networking hardware
- standard operating systems
- MVD third party software applications
- internally developed custom applications
- Experience in a call center supporting Windows 7 and 10 and Office 2013.
- Working knowledge of customer service principles and processes
- Knowledge of desktop applications, web-based applications, client/server applications, computer/networking
- Hardware, standard operating systems, common third-party software applications, internally developed custom
- Applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies
- Minimum 6 months to 1 year current working experience in an IT field
- Associate’s degree in a related field is preferred
- Strong Customer Service Skills
- Excellent interpersonal, written and oral communication skills
- Ability to work collaboratively in teams and across organizations
- Ability to synthesize feedback and adjust plans accordingly
- Ability to develop and write technical documentation
- Ability to evaluate and test emerging technologies
- Ability to apply creative solutions to business problems to ensure business needs are most effectively met
- ID: #42332253
- State: Arizona Phoenix 85001 Phoenix USA
- City: Phoenix
- Salary: $21 - $24
- Job type: Contract
- Showed: 2022-06-03
- Deadline: 2022-08-01
- Category: Customer service