Service Desk Analyst (Onsite 80%, Remote 20%) (AZ Locals only) 7:00am - 5:30pm Monday - Friday

20 Jun 2024

Vacancy expired!

Phoenix, AZ - IT - AZDOT - ITG - Service Desk Analyst- 105651Closing Date & Time:

6/17/2022 3:00:00 PMAddress: 1655 W Jackson St. Phoenix, AZ 85034Local Only CandidatesOnsite 80%, Remote 20%. The amount of days onsite isn't anything that's set in stone yet. Right now it will be at the managers discretion

Role and Responsibilities:Needed: A support Desk Technician with a customer centric approach to problem solving. This team member willassist in supporting ADOT (Arizona Department of Transportation) ITG’s (Information Technology Group) Support Desk. The Service Desk is in operation

from 7:00am - 5:30pm Monday - Friday, excluding State holidays.

Qualifications and Education Requirements:
  • -Experience in a call center supporting Windows 7 and 10 and Office 2013.
  • -Working knowledge of customer service principles and processes
  • -Knowledge of desktop applications, web-based applications, client/server applications, computer/networking
  • hardware, standard operating systems, common third-party software applications, internally developed custom
  • applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies
  • -Minimum 6 months to 1 year current working experience in an IT field
  • Associate’s degree in a related field is preferred
  • Resource will need to obtain an ACJIS Clearance https://www.azdps.gov/organization/tsd/cjs.
  • This will be provided by ADOT after hire.

Preferred Skills:
  • Strong Customer Service Skills
  • Excellent interpersonal, written and oral communication skills
  • Ability to work collaboratively in teams and across organizations
  • Ability to synthesize feedback and adjust plans accordingly
  • Ability to develop and write technical documentation
  • Ability to evaluate and test emerging technologies
  • Ability to apply creative solutions to business problems to ensure business needs are most effectively met
  • Resources will be working in a professional environment and will be held to a dress code standard

  • ID: #43358882
  • State: Arizona Phoenix 85001 Phoenix USA
  • City: Phoenix
  • Salary: $20 - $22
  • Job type: Contract
  • Showed: 2022-06-20
  • Deadline: 2022-08-16
  • Category: Customer service