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Service Specialist - Insurance Services, BeneTracCustomer Service/OperationsAZ - Phoenix, CA - San Diego, FL - St Petersburg, NY - RochesterCUS-21-02767DescriptionUnder a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.Delivers quality service to Paychex clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
Identifies opportunities for process improvement and works with leaders to implement
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions
Serves as a mentor for less experienced teammates
Performs data input, maintaining strong prioritization and organization
RequirementsBachelor's Degree - Preferred
Our CommitmentPaychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.Click here for more information on our corporate social responsibility.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Full-time