Sr. Document Engineer/Tech Writer

09 Nov 2024

Vacancy expired!

This is more Knowledge Management writing than Technical Writing. Our client is currently hiring for a Senior Technical Writer to join their team! The ideal candidate should be a detail-oriented team player with a broad technology background who can collaboratively contribute to the support and engineering teams while helping organize and document complex technical solutions.This is a great opportunity to build new skills while working with a dedicated and experienced team. The position will entail working with a fast-paced team of engineers, product managers and stakeholders who are all responsible for supporting and enhancing our existing suite of applications and services.

Responsibilities:
  • Work with project and release managers to synchronize, write, edit and organize document related procedures and activities across the suite of products
  • Work to establish best practice processes and toolsets to ensure consistency in process for established peers
  • Work alongside software and data engineers, subject matter experts, as well as less-technical members of the team, to create specific documentation addressing business needs and gaps in technical knowledge
  • Develop, implement, and enforce standards for documentation operating procedures
  • Refine the review and approval process for the department’s knowledge base for optimal maintainability and consistency
  • Help support existing code standards while documenting all processes for Software Engineering.
  • Use established procedures, as well as our own internal tools, to troubleshoot, solve technical problems and manage change documentation
  • Provide world-class customer service to our internal and external clients
  • Prepare documentation to support testing procedures, policies and processes
  • Manage document libraries and collaboration site using Azure DevOps, Confluence and Microsoft SharePoint
  • Submit revised documentation for formal review and release
  • Review, edit and organize technical project documentation related to software engineering
  • Control exchange of released documents between repository and the IT/Engineering Teams
  • Maintain project and product documentation in accordance with ISO requirements and predefined procedures

Qualifications:
  • Excellent troubleshooting, problem-solving skills and highly methodical working habits
  • Experience investigating and troubleshooting complex technical problems in a fast-paced environment
  • Ability to quickly grasp complex technical information and clearly document it with a level of detail appropriate for the audience
  • Demonstrable technical writing and editing skills, with the ability to explain complex concepts and processes clearly and effectively
  • Ability to prioritize and execute on tasks that have competing priorities.
  • Be a self-starter comfortable working in a fast-paced startup environment.
  • Exquisite attention to detail
Company-sponsored Medical/Dental/Vision plans, long-term disability, and life insurance, incentive stock options, 401K plan, employee assistance program, flexible spending accounts for medical and dependent day care, tuition reimbursement, veterinary care discount program, student loan refinance and match program, generous vacation and sick time allowance, 10 paid holidays, summer bonus 1/2 day off per month, anniversary day off, monthly awards with prize drawings, alternate schedules offer Friday afternoons off.

  • ID: #22442980
  • State: Arizona Scottsdale 85250 Scottsdale USA
  • City: Scottsdale
  • Salary: $60,000 - $100,000
  • Job type: Permanent
  • Showed: 2021-11-09
  • Deadline: 2021-12-25
  • Category: Writing/editing