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BE PART OF A BANK LIKE NO OTHER.
When you work with the world's most innovative companies, you know you're making a difference.Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.Job DescriptionSilicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast. Our clients define what comes next.In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients.Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.Specific Needs Our Digital Workplace Services Operations team requires an experienced full stack Sr. System Administrator that can learn quickly and collaborate with our engineers to implement and support new technology in a complex, highly regulated environment. An ideal candidate will be highly experienced in endpoint management across Windows, Mac, iOS, and Android systems including Windows and Mac application packaging techniques, effectively maintaining application deployments throughout the environment, monitoring system availability, and supporting IoT devices. The Sr. System Administrator will be key in optimizing sustainable processes for endpoint management. Our Technology Stack- Windows 10
- MacOS
- Microsoft Endpoint Manager Configuration Manager (MEMCM) with MDT-based Operating System Deployment (OSD), WSUS, Internet-based Client Management through CMG, software deployment
- Microsoft Intune with mobile corporate device management, mobile BYOD application management, Windows co-management, JAMF connector
- APP-V integrated with MEMCM
- JAMF cloud, light-touch/zero-touch provisioning, Intune/Azure integration, ABM/VPP vSphere and Horizon
- PatchMyPC
- Office365 with Azure Active Directory hybrid join, conditional access, Microsoft 365 Apps for Enterprise, and a variety of modern applications
- Multi-forest Active Directory on-premises with group policy and multiple Intune Tenants configured for co-management
- PrinterLogic
- Nexpose vulnerability management
- Bitlocker/MBAM/Filevault
- RSA SecurID with biometric MFA
- CyberArk EPM
- Nexthink digital employee experience monitoring
- Cisco Telepresence
- Zoom desktop conferencing, conference room scheduling and digital signage
- DTEN and Poly conference room solutions
- Dell desktops, laptops, 2-in-1's, 2-in-1 detachable, Surface Pros
- Intel Compute Stick
- IoT devices
- PowerShell
- DESKTOP COMPUTER HARDWARE - Seeks out industry trends for computing and determines how new features can solve business problems and reduce end user friction. Maintains understanding of hardware computing options (laptop, desktop, tablets, room systems, next-unit-of-computing) and how to assign them to solutions.
- DESKTOP COMPUTER OPERATING SYSTEMS - Assist with the design, build, test and deployment of desktop operating system change utilizing desktop management tools, scripting tools and centralized directory policies to expand, reduce and control access. Maintains knowledge on new releases and continuously plans for onboarding them in the enterprise.
- SERVER AND DATABASE INFRASTRUCTURE - Assist with the design, build, test and deployment of multi-tier solutions that deliver end user services. Configure and optimize server operating systems and databases for maximum availability and resiliency. Build dependable disaster recovery strategies pairing high availability technology with business continuity processes.
- CONFIGURATION MANAGEMENT - Assist with the design, build, test and deployment of configurations as part of a configuration management system to effectively distribute operating system upgrades, patches, drivers and software in a global network.
- MOBILE DEVICE MANAGEMENT - Assist with the design, build, test and deployment of configurations as part of a mobile device (MDM) and mobile application management (MAM) environment supporting both corporate-owned device (COD) and bring-your-own-device (BYOD) services.
- APPLICATION PACKAGING - Maintain application packaging standards for line-of-business (LOB) and commercial off-the-shelf (COTS) applications. Support various packaging and delivery methods including native, virtual and streaming. Act as a quality assurance agent to preserve engineering integrity and advance automation.
- AUTOMATION - Assist with the design, build, test and deployment of scripting and automation to reduce the effort required to provide EUS services and support. Align solutions with the existing technology stack to provide seamless delivery.
- ACTIVE DIRECTORY - Assist with maintaining desktop-facing Group Policy Objects. Possess working knowledge of Active Directory administration, including advanced understanding of delegation, logging, replication, authentication protocols and management techniques/tools.
- TEAM PLAYER - Act as a team player supporting peers, department management and business unit leadership to fulfill operational service levels, department initiatives and project deliverables. Believe in and adopt a "70% agreement, 100% commitment" attitude.
- CUSTOMER-FOCUSED - Understand and execute a user-first service philosophy whereby restoring service quickly for the end user comes first, deferring user training or correction for after the disruption. Review surveys and follow-up on negative experiences.
- DOCUMENTATION - Build high quality roadmaps, strategies, standards and procedures to publicize the work of the department and develop the knowledge of others.
- CONTINUOUS IMPROVEMENT - Organize continuous improvement efforts by understanding staff insights and concerns and creating a pipeline of change. Maintains a keen eye on opportunities to improve user experience, efficiency, compliancy or cost savings. Drive resolutions to production.
- CHANGE MANAGEMENT - Learn and follow the change management process. Independently test and implement changes in the environment while informing others.
- PROJECT MANAGEMENT - Able to build volumetric plans that achieve the objectives of department initiatives (software rollouts, upgrades, transitions). Analyze larger problems and break down into smaller and predictable tasks that progress toward a solution. Understands development lifecycles and methodologies including waterfall and Agile.
- SUBJECT MATTER EXPERT - Act as an expert support resource for multiple DWS technology stack components. Assist and mentor system administrators and technicians to foster personal growth and accountability.
- Minimum 5 years of experience supporting Windows 10 or Windows 10 IoT.
- Minimum 3 years supporting end users in an Office 365 environment.
- Product knowledge of MEMCM, Intune, Windows 10 servicing, Microsoft 365 Apps servicing, PowerShell, Azure, Active Directory, vSphere, JAMF, Surface/Surface Hubs, Dell hardware and/or Intel Compute Stick
- Knowledge of infrastructure foundation including DNS, DHCP, VDI, SQL Server, Oracle, Mongo, Postgres, IIS, Apache, SAN, Hyper-Converged, LAN, WLAN, VLAN, OSI model, TCP/IP,VPN, firewalls, PKI and/or AWS.
- Experience with audio/visual, video conferencing and unified communications preferred.
- Prior experience in a Tier 1 or Tier 2 desktop technical support role preferred.
- Prior experience supporting MacOS preferred.
- Demonstrated ability to think critically.
- Demonstrated ability to communicate effectively to business and technical audiences.
- Demonstrated self-motivated work ethic and lifelong learner.
- Demonstrated ability to influence and motivate others.
- Knowledge of Agile delivery methods.
- Bachelor's degree in IT related field or related job experience
- ITIL v3 or v4 Foundation
- CompTIA A+ or Microsoft Technology Associate (MTA) certification
- Make specific to the immediate needs. May focus on skill gaps present in department.
- Reinforces the technologies that we use. Check for accuracy each time before posting. Include technology components that may be introduced in next year.
- High level description of the role and its contribution to the department. Should stand the test of time.
- Avoid technology tool naming here, if possible, and instead talk about the services and sub-services of the department and the desired behaviors needed to carry out. May be modified as services enter/leave the department.