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BE PART OF A BANK LIKE NO OTHER.
When you work with the world's most innovative companies, you know you're making a difference.Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.Job Description Summary:The Sr. Technical Writer works to:- Create and publish new and updated content
- Follow internal processes to improve the customer experience
- Follow internal processes to increase documentation deliverable efficiency
- Support KPIs/KRIs/OKRs, in the areas of process, policy, and quality
- Determine if document structure and document type is appropriate for the content submitted by SMEs.
- Suggest template updates and provide guidance to SME using these templates.
- Forming a strong rapport with our business partners
- Collaborating with other Writers, Process Improvement Analysts, Project Managers, process owners and subject matter experts
- Following internal BPM processes such as governance, gap and remediation, annual recertification, and queue management processes
- Automatically identifying, conceptualizing and implementing documentation for special projects
- Effectively communicating with various range of leaders from front line to C-level
- This role will supports the Relationship Advisor organization focused on serving clients across Tech, Life Science, Global Fund Banking and Wine
- Procedures will enable consistent execution across client onboarding, client servicing & account maintenance
- Ideal candidate would have technical writing experience and / or knowledge of Commercial Banking
- Knowledge of all aspects of technical writing, including knowing the difference between documentation types
- Proven skills in policy and procedure development, including analyzing content for gaps
- Knowledge of specific content management tools and technology used for managing document libraries at the Bank (e.g., MadCap Flare)
- Knowledge of Information Mapping Methodology and the Document Development Life Cycle
- Excellent written and verbal communication skills
- 3+ years technical writing/policy and procedure writing experience
- Certification Preferred but not required: Technical Writing Certificate