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BE PART OF A BANK LIKE NO OTHER.
When you work with the world's most innovative companies, you know you're making a difference.Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.Job Description:About SVBSilicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast. Our clients define what comes next.In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients.Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.Specific Needs Our DWS Operations team requires an experienced full stack administrator that can learn quickly and collaborate with our engineers to implement and support new technology in a complex, highly regulated environment. An ideal candidate will have experience with Endpoint Privilege Management solutions and a solid understanding of Windows process behavior. The position requires experience in programming or scripting with CASE-like logic. This candidate will have experience with Modern Device Management and automation across Windows, and Mac devices. This engineer will help drive our transition to granular role-based, least-permissive access on our end-user devices. Our Technology Stack- Windows 10
- MacOS
- CyberArk Endpoint Privilege Management
- Microsoft Endpoint Manager Configuration Manager (MEMCM) with MDT-based Operating System Deployment (OSD), WSUS, Internet-based Client Management through IBCM and CMG, software deployment
- Microsoft Intune with mobile corporate device management, mobile BYOD application management, Windows co-management, JAMF connector
- APP-V integrated with MEMCM
- JAMF cloud
- vSphere and Horizon
- PatchMyPC
- Office365 with Azure Active Directory hybrid join, conditional access, Office ProPlus, and a variety of modern applications
- Active Directory on-premise with group policy
- PrinterLogic
- Nexpose vulnerability management
- Bitlocker/MBAM
- RSA SecurID with biometric MFA
- Nexthink digital employee experience monitoring
- Cisco Telepresence
- Zoom desktop conferencing, conference room scheduling and digital signage
- DTEN and Poly conference room solutions
- Dell desktops, laptops, 2-in-1's, 2-in-1 detachables, Surface Pros
- Intel Compute Stick
- IoT devices
- PowerShell
- ENDPOINT PRIVILEGE MANAGEMENT - Work with team to design, build, test, and deploy policies to manage least-permissive role-based access on end-user Windows and Mac devices. Implement and provide feedback on operational procedures for the continuous evaluation of events and requests.
- SAAS INFRASTRUCTURE - Maintain the health and interconnectivity of our SAAS EPM instance; work with internal SVB teams to maintain Single-Sign-On, Role Based Access and Provisioning, Splunk logging, Service Now integration, and Exchange connectivity.
- AUDIT AND COMPLIANCE - Work with internal and external auditors to ensure that SVB data and devices are properly secured. Prepare reports for executives on compliance and reports for technical teams on client health and required maintenance.
- CONFIGURATION MANAGEMENT - Assist with the design, build, test and deployment of configurations as part of a configuration management system to effectively distribute operating system upgrades, patches, drivers and software in a global network.
- MOBILE DEVICE MANAGEMENT - Assist with the design, build, test and deployment of configurations as part of a mobile device (MDM) and mobile application management (MAM) environment supporting both corporate-owned device (COD) and bring-your-own-device (BYOD) services.
- APPLICATION PACKAGING - Maintain application packaging standards for line-of-business (LOB) and commercial off-the-shelf (COTS) applications. Support various packaging and delivery methods including native, virtual and streaming. Act as a quality assurance agent to preserve engineering integrity and advance automation.
- AUTOMATION - Assist with the design, build, test and deployment of scripting and automation to reduce the effort required to provide DWS services and support. Align solutions with the existing technology stack to provide seamless delivery.
- ACTIVE DIRECTORY - Assist with maintaining desktop-facing Group Policy Objects. Possess working knowledge of Active Directory administration, including advanced understanding of delegation, logging, replication, authentication protocols and management techniques/tools.
- TEAM PLAYER - Act as a team player supporting peers, department management and business unit leadership to fulfill operational service levels, department initiatives and project deliverables. Believe in and adopt a "70% agreement, 100% commitment" attitude.
- CUSTOMER-FOCUSED - Understand and execute a user-first service philosophy whereby restoring service quickly for the end user comes first, deferring user training or correction for after the disruption. Review surveys and follow-up on negative experiences.
- DOCUMENTATION - Build high quality roadmaps, strategies, standards and procedures to publicize the work of the department and develop the knowledge of others.
- CONTINUOUS IMPROVEMENT - Organize continuous improvement efforts by understanding staff insights and concerns and creating a pipeline of change. Maintains a keen eye on opportunities to improve user experience, efficiency, compliancy or cost savings. Drive resolutions to production.
- CHANGE MANAGEMENT - Learn and follow the change management process. Independently test and implement changes in the environment while informing others.
- PROJECT MANAGEMENT - Able to build volumetric plans that achieve the objectives of department initiatives (software rollouts, upgrades, transitions). Analyze larger problems and break down into smaller and predictable tasks that progress toward a solution. Understands development lifecycles and methodologies including waterfall and Agile.
- SUBJECT MATTER EXPERT - Act as an expert support resource for multiple DWS technology stack components. Assist and mentor system administrators and technicians to foster personal growth and accountability.
- Prior experience in a Tier 1 or Tier 2 desktop technical support role.
- Minimum 3 years of experience supporting Windows 7, Windows 10 or Windows 10 IoT.
- Prior experience supporting MacOS.
- Minimum 3 years supporting end users in an Office 365 environment.
- Product knowledge of SCCM, Intune, Windows 10 servicing, Office ProPlus servicing, PowerShell, Azure, Active Directory, vSphere, JAMF, Surface/Surface Hubs, Dell hardware and/or Intel Compute Stick
- Knowledge of infrastructure foundation including DNS, DHCP, VDI, SQL Server, Oracle, Mongo, Postgres, IIS, Apache, SAN, Hyper-Converged, LAN, WLAN, VLAN, OSI model, TCP/IP,VPN, firewalls, PKI and/or AWS.
- Experience with audio/visual, video conferencing and unified communications preferred.
- Demonstrated ability to think critically.
- Demonstrated ability to communicate effectively to business and technical audiences.
- Demonstrated self-motivated work ethic and lifelong learner.
- Demonstrated ability to influence and motivate others.
- Knowledge of Agile delivery methods.
- Bachelor's degree in IT related field or related job experience
- ITIL v3 or v4 Foundation
- CompTIA A+ or Microsoft Technology Associate (MTA) certification