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- Manages a 24x7x365 team in the successful fulfillment of IT operations and service delivery commitments
- Initiate troubleshooting bridges, IT awareness communications, and engagement of support teams for all high priority or escalated incidents in accordance with established OLAs
- Identifies risks and assists staff in developing mitigation strategies. Escalates critical issues and risks, as appropriate, with suggested courses of action
- Actively participates in the incident and problem management processes
- Collaborates and coordinates with multiple internal business groups to ensure the successful delivery of service levels
- Analyzes production operations and initiates corrective actions to ensure operational stability
- Identifies ways to increase quality of customer service and implement best practices across all levels
- Performs recruiting, performance management, mentoring, and development for team members
- Develops and implements operational best practices, policies and procedures
- Works with senior stakeholders to promote the values, direction and culture of Discount Tire and to encourage top performance and high morale
- Minimum of 5 years of experience managing/leading IT teams
- Additional minimum of 5 years of experience of hands-on, progressive systems administration experience in areas related to datacenters, virtual environmental, large-scale IT projects, networking, systems automation, scripting related to administration, domain administration, virtual environments and other related IT systems administration activities
- ITIL foundation certification or working experience with ITIL nomenclature/framework is preferred
- IT Operations experience with tools or products such as or similar to AWS, VMWare, Microsoft, Linux, SQL Database, Networking, Datacenter, Security, Automation, Integration, Project Management, and some programming experience is preferred
- Outstanding customer service skills
- Excellent organizational skills
- Excellent interpersonal, written and oral communication skills
- Demonstrated project management skills
- Demonstrated ability to balance, prioritize and organize multiple tasks
- Demonstrated ability to work collaboratively in teams and across organizations
- Demonstrated ability to build strong relationships with both internal and external customers
- Demonstrated ability to establish standard processes and manage performance to achieve key metrics
- Demonstrated ability to manage small to medium teams
- Ability to interact effectively with all levels of Management
- ID: #49730774
- State: Arizona Scottsdale 85255 Scottsdale USA
- City: Scottsdale
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2023-04-19
- Deadline: 2023-06-17
- Category: Et cetera