Systems/Network Admin - IT Support Technician

JOB DESCRIPTION

Summary:

Systems/Network Admin - IT Support Technician will perform diagnostics, hardware repair, desktop support, remote assistance and onsite support. They will need to know Microsoft Business 365. Azure/Entra a huge plus. This position will have the opportunity to interact with mostly business customers to learn their needs and act as a consulting expert to lead them to the best solution to their current IT needs.

Duties/Responsibilities:

Test, troubleshoot, diagnose, and repair hardware issues.

Install and troubleshoot problems with operating systems and business software.

Software tune-up, virus clean up and installation of virus protection software.

Data recovery, transfer, and back up.

Set up new computers, printers, related equipment.

In-person instruction with customers on the use of computers, software, and devices.

Good knowledge on Microsoft Business 365 Admin portal. Azure/Entra a plus.

Physical setup and installation of business networks; servers, terminals, racks, printers, routers, switches, wifi, TV, cameras, and cabling, anything required in a business environment.

Manage - domains, servers, terminals, printers, routers, switches, cabling, cameras.

Set up of business firewalls and security applications.

Network cabling and termination; Cat5e, Cat6, RJ45. Fiber a plus.

Set up of WiFi networks

Well versed in Active Directory, DNS, DHCP, SMB

Must Be:

Honest, Trustworthy, Organized, Timely, Confident.

Able to physically install IT equipment. Work on ladders, and handle carrying IT equipment.

QUALIFICATIONS/EDUCATION/CERTIFICATIONS

Customer Service – 5 years

Desktop Support – 5 years

Computer Repair – 3 years

Network Support – 3 years

MSP Experience a plus

CompTIA A+, Net+, Server+, Security+ Certification preferred