Technical Services Manager job vacancy

Vacancy expired!

Responsibilities:

Manage personnel by recruiting & maintaining a trained staff, making employment, promotion and transfer decisions.

Develop & maintain Help Desk service level agreements in consultation with end users to define incident resolution expectations and timeframes.

Analyze performance of Help Desk activities and documented resolutions, identify problem areas & deliver solutions to enhance quality of service.

Coordinate activities to ensure that the appropriate coordination, escalation and resolution of incidents occur in a timely manner.

Oversee management of contract, vendor, procurement, and logistics services for all Information Management departments.

Experience:

10+ years progressive experience in IT planning to include hardware acquisition and deployment strategies. Demonstrated project management, proven leadership, and administrative skills.
Strong interpersonal and communications skills.
5+ years working in a management/supervisory capacity.
Proven track record of developing and providing Service Level Agreements, Help Desk deliverables, Desktop Support, and End-User Provisioning.
Thorough working knowledge of desktop hardware, operating systems, servers (Windows O/S, Exchange, SQL, UNIX, and Citrix). On-call availability required

Qualified candidates forward MS word resume, advise present location, citizenship status, required salary range and availability details.