Globally recognized Fortune 5 eCommerce company is currently hiring for a Logistics Call Center Agent. On a day-to-day basis, this role will be acting as a Remote Gate Agent supporting thousands of delivery drivers all across the country and using a two-way Audio/Video communication to verify & identify any necessary specifications on trucks and processes This role will be coordinating, communicating, and providing updates on a daily basis to all parties involves in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.We are looking for candidates that are comfortable working in a repetitive duty role, extremely detail-oriented, can work in a fast-paced high metrics based environment, and with high sense of urgency and quick learners. This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations that need to be completed. On a daily basis, you will be handling around 200 calls per day speaking to roughly 200 drivers a day, so an excellent and clear communication skills are a must.Pay – $21/hr. (Final Pay Rate)Schedule – Varies. Will include 2 weekend days. 6:00 AM or 8:30 AM MST Start Time. (Thursday - Monday, Friday - Tuesday, Saturday - Wednesdayetc.)Location – Tempe, AZ (100% Onsite)Contract Duration - 4 Month Contract To Start with HIGH Potential for Conversion to FTE(Must Have Qualifications)
1-2+ years of high volume call center or high-volume customer support experience.
Must not be job hoppy
Must be comfortable working 2 weekends
Must be comfortable handling repetitive tasks
Must be able to support working on Holidays
Must be very comfortable working in a fast-paced, high metric-based environment
High detail-orientation with a high sense of urgency
Comfortable speaking with high volume of delivery drivers with different personalities (will take around 24 calls per hour back to back)
(Disqualifications)
Job hoppy
Unable to work 2 weekends (Saturday and Sunday)
Unable to work during Holidays
Not comfortable working in a fast-paced high metric environment
Not comfortable with high-volume call center environment
Not comfortable working 100% onsite in Tempe, AZ corporate office
(Employee Value Proposition)
Exceptional opportunity to join one of the most globally recognized company
Opportunity to convert to permanent employee based on performance and attendance
For consideration, please apply directly with recently updated resume highlighting the qualifications above.
More relevant/direct skills highlighted on resume, higher consideration for proceeding immediatelyCompensation is tied to the Colorado and Washington markets for jobs performed in Colorado and Washington. Other locations may be subject to variances based on location-related factors. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: · Medical, dental & vision · 401(k)/Roth· Insurance (Basic/Supplemental Life & AD&D) · Short and long-term disability · Health & Dependent Care Spending Accounts (HSA & DCFSA) · Transportation benefits · Employee Assistance Program · Time Off/Leave (PTO, Vacation or Sick Leave)About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
Full-time