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A client of Sharp Decisions Inc. is looking to bring on a
User Technology Specialist to be based in Phoenix, AZ. Position is 100% remote, however, the selected resource will need to be onsite their first day to pick up the equipment and perform some onboarding steps Position is on a 6-month contract basis to start with possible extension. W2 and Local Only. JOB DESCRIPTION:Our client is seeking an email services administrator to support the city's O365-based messaging environment. The O365 email administrator is needed to perform day-to-day operational tasks to ensure the client’s enterprise messaging services are operating correctly and available to support business services.Duties routinely performed by this position include account creation and management, performing e-Discovery to support litigation, public records request and internal investigations, providing tier two and three processing Public Records Requests, account creation and management, providing Tier 2 and 3 user support, etc. The position is also responsible for ensuring any service or technical issues are being proactively resolved. MUST HAVES:Has experience in the creation and management of user accounts within an exchange or exchange on-line environment, experience in supporting email discovery processes, and can effectively isolate and correct email delivery issues impacting city messaging services. Key Job Duties 1. Create and manage user accounts, mail groups, and shared mailboxes.2. perform eDiscovery as required to meet litigation, investigation, and public records requests.3. Monitor the status of Microsoft Office 365 services to identify and report service disruptions impacting city services.4. Isolate and correct email delivery issues to ensure delivery of city email. Preferred Qualifications 1. Two (2) years’ experience managing a large scale messaging environment with 2500 or more users.2. Two (2) years’ experience managing Microsoft Exchange (2010/2013/2016) in an on premise or Exchange Online environment.3. Two (2) years’ experience supporting Microsoft Outlook and Outlook Web Access environments.4. Two (2) years’ experience performing administrative tasks such as adding, modifying and deleting group mailboxes and email accounts.5. One (1) year experience automating tasks using Powershell. data-cke-eol="1"