DescriptionYou Lead the Way. We’ve Got Your Back .With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a global leader in financial services, American Express has built its reputation on continual innovation and strategic vision. We’re committed to providing the world’s best customer experience every day, offering the best possible service to customers around the world.The Global Commercial Services (GCS) division provides a range of card programs, lending solutions and expense management tools to help companies around the world manage a wide range of their business spending needs - from travel and meetings to everyday office supplies and raw materials. These solutions deliver a number of benefits to our customers including increased visibility into their business spending, added control, improved efficiency, and cost savings. GCS continues to be a fast-growing business. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for GCS organization. GCS is the B2B payments division of American Express, enabling businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.Team Overview:The Client Access and Profile Management Team is focused on delivering innovation, accelerating agility, and empowering customers through breakthrough digital products, platforms and experiences designed to delight our customers. The team is responsible for providing access management services, as well as data and profile services to Corporate clients and internal customers. The goal is to deliver a holistic, integrated and relevant experience to our clients to create differentiated value and enable them to manage and optimization their Corporate Card programs.The VP of Client Access and Profile Management will be responsible for defining and delivering a unified & innovative set of digital experiences across channels and customer platforms. He/She will need to be able to synthesize customer needs, analytics and technology requirements to develop a strong product roadmap, execution plan and go-to-market strategy. The ideal candidate will be able to break down silos, think strategically, communicate candidly and clearly, and will have a proven record of excellence operating independently and within a high performing team environment.Responsibilities:
Oversee product development of the digital product suite and address the evolving needs of commercial clients on access management and data profile needs
Work closely with the @ Work team to transform and enhance commercial clients’ user experience by providing more intuitive, integrated, and customized digital platforms.
Design and own a unified vision of cohesive insights experiences for our customers partnering across multiple stakeholdersand strategic projects
Partner closely with Servicing, Sales and Account Development and their teams to understand and anticipate customer needs
Understand the marketplace dynamics, competitive environment, and trends to inform the strategy for product development
Continue to refine and implement the product strategy for GCS’ Access Management and Profile Data including roadmaps, product development, and go-to market
Measure engagement and impact of digital product solutions, including user adoption, value of AXP solutions, etc
Qualifications:
Passion for creating best-in-class products and customer experiences focused around user needs
Dynamic people leader with passion for team development
Ability to build a compelling strategic vision and convert strategy into clear, actionable steps to drive business growth, profitability, and positive NPS
Bias for action and ability to break down silos, make tough decisions and drive efficiency across competing tools to ensure a cohesive user experience
Strong desire to challenge the status quo to drive transformational change for the organization
Technically fluent with the ability to clearly describe tradeoffs with users and engineers about certain decisions & good balance with business acumen.
Build strong business relationships, and influence without authority to drive organization-wide and senior leader-level alignment; collaborate and demonstrate genuine teamwork within and outside the GCS organization, navigate and manage the matrix
Bachelor’s degree required, master’s degree preferred.
10 years of professional experience in product development, product management or data strategy
QualificationsEmployment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000 to $260,000 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: ExecutivePrimary Location: US-Arizona-PhoenixOther Locations: United States, US-New York-New YorkSchedule Full-timeReq ID: 24002598
Full-time