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At eXcell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. As a WinClient Touch Services Technician, you will be responsible for sustaining factory computing hardware such as Winclients, ROC workstations, and factory network components. Responsibilities:
- You will be responsible for troubleshooting and repairing software and hardware issues on the factory computing equipment.
- Troubleshooting will take place on the system, module, and component level.
- You will interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team.
- Help support parts management: ordering, forecasting, stocking, and properly disposing of used computing equipment.
- You must have a strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects.
- You will need to be able to multi-task and prioritize between multiple factory issues.
- You will also be responsible for communication with customers, Client technicians, and software / hardware specialists.
- 3-5 years technical experience desired
- Windows imaging
- Intermediate Windows OS troubleshooting
- Must be able to lift up to 35 lbs. solo. May be required to walk / sit / stand / crawl / kneel for extended periods
- Cleanroom experience recommended
- Must have excellent customer service skills and excellent written / verbal communication skills
- Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows 7, 8 and 10