Care Coordination Assistant

OverviewCHI St. Vincent a regional health network serving Arkansas is part of CommonSpirit Health. We have served Arkansas since 1888 with a history of many firsts. Together with more than 4500 coworkers 1000 medical staff and 500 volunteers we consistently receive praise for care advancements. CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community. CHI St. Vincent provides you with the same level of care you provide to others. We care about our employee well-being and offer benefits that complement and support your work/life balance.We offer the following benefits to support you and your family:Free Premium Membership to our Care@Work program to help employees with child care pet care senior caregivers housekeepers & more.Health/Dental/Vision Insurance Flexible spending accounts Voluntary Protection: Group Accident Critical Illness and Identity Theft Adoption Assistance Employee Assistance Program (EAP) for you and your family Paid Time Off (PTO) Tuition Assistance for career growth and development Matching 401(k) and 457(b) Retirement Programs Wellness Programs.The Care Coordination Assistant role is responsible for supporting critical and time sensitive functions of the Clinical Care Coordination team, including but not limited to managing post acute care referrals, direct communication with patients/families, post acute care agencies, and other key stakeholders. The Care Coordination Assistant performs these duties with a high degree of accuracy utilizing critical thinking skills and in compliance with hospital policies, standards of practice, and Federal and State regulations. Employees are accountable for demonstrating a strong commitment to our organizational values of: Compassion, Inclusion, Integrity, Excellence, and Collaboration.ResponsibilitiesThe Care Coordination Assistant, under the direction of clinical staff performs the following functions:Collaborates with and supports the Care Coordination team, including, but not limited to the RNCC and Social Worker. Manage timely post-acute care referrals, to assist with length of stay management and mitigation of denials. Communicate and collaborate with interdisciplinary teams, patients, and family to facilitate care progression. Ensure post-acute follow-up appointments for identified patients to assist with readmission prevention and ensuring continuity of care.

Deliver required patient notifications and letters, and obtain patient or family signatures on required documentation as needed to meet regulatory compliance.

Manage transportation referrals as requested.

Comply with confidentiality policies, HIPAA regulations, and organizational standards when transmitting protected patient information to external agencies and vendors as needed for placement, payment or referral.

Ensure compliance with hospital policies, standards of practice, applicable Federal or State regulations pertaining to their role, and contribute to the identification of opportunities for process improvement.

Prioritize, manage, and document communications relating to insurance requests, authorizations, denials and Physician Advisor status recommendations to the appropriate licensed staff member as applicable.

Other duties as assigned

QualificationsAssociate (two-year) Degree in Business/Health-Related field orHigh School Diploma or GED with a current license/certificationas a healthcare professional (Medical Assistant/Certified NursingAssistant/Emergency Medical Technician).Medical terminology certificate or ability to demonstrateknowledge of medical terminology is required.Intermediate to advanced computer skills required to includeMicrosoft Office and/or Google Workspace applications including Word, Docs, Excel, Sheets, typing and data entry skillsPay Range$16.26 - $22.36 /hourWe are an equal opportunity/affirmative action employer.