Desktop Support / Networking

Desktop SupportSpringdale AR.Contract to Hire Requirements:• Minimum Associates degree in Computer Science or related field• Deskside support experience and Basic troubleshooting skills including: hardware, software, printing, networking, file shares, etc.• Windows 10 experience – ability to resolve Windows 10 Operating System Issues and Errors• Proficient in the latest Microsoft Office Applications (Office 365)• Remedy \ Service Now or related ITSM ticketing tool experience• Printer support can include various brands of printers, various types of scanners• Familiarity with Microsoft Active Directory• Experience with computer asset tracking• Experience with user ID creation• Some experience with support and administration of network phones (VoIP system).• Understanding of Symantec Virus Scan software• Ability to work with multiple platforms, devices, etc.• Ability to research and resolve technical issues and know what to do next and/or when to escalate for help• Ability to walk and bend and perform labor-related duties of connecting computer equipment• Ability lift up to 50 lbs. when moving electronic equipment• Ability to maintain and abide with compliance activities driven from a central compliance group• Ability to communicate technical information to non-technical audiences• Must be amenable with doing Overtime or off-hour work when needed• Strong sense of customer service• Good organizational skills• Excellent Verbal and Written Communication Skills• Ability to multi-task• Team-oriented / team player• And other duties as requested