Help Desk

Description Key Responsibilities:

Provide Technical Support: Serve as the first point of contact for customers seeking technical assistance via phone, email, or in person.

Troubleshoot Issues: Diagnose and resolve technical hardware and software issues, including operating systems, applications, and network connectivity.

Document Solutions: Log all help desk interactions and document issue resolution procedures in a clear and concise manner.

Escalate Complex Problems: Escalate unresolved issues to higher-level support or specialized teams when necessary, ensuring timely resolution.

User Account Management: Assist with setting up and managing user accounts, passwords, and access rights.

Software Installation and Updates: Install, configure, and update software applications as needed.

System Maintenance: Perform routine maintenance tasks, such as system updates, backups, and antivirus management.

User Training: Provide end-user training on common software and hardware issues, as well as IT policies and procedures.

Monitor System Performance: Keep track of system performance, ensuring all IT systems are functioning optimally.

Maintain Inventory: Manage and track IT equipment and software licenses.

Requirements

Education: High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology or a related field preferred.

Experience: 1-3 years of experience in a help desk or IT support role.

Technical Skills: Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and basic networking concepts.

Certifications: A+ Certification, Network+ Certification, or other relevant IT certifications are a plus.

Communication: Excellent verbal and written communication skills with a focus on customer service.

Problem-Solving: Strong analytical and problem-solving abilities.

Time Management: Ability to manage multiple tasks and prioritize effectively.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .