Manager, Creative (Content Strategist, Technical Writer)

Walmart Marketplace’s Seller Education team is looking for a seasoned learning and development Content Manager/Writer to oversee our technical content across various platforms.

In this role, you will be responsible for putting together a comprehensive strategy for our API instructional content and creating clear, concise, and accurate guides, video tutorials, and manuals to cater to both technical and non-technical audiences of Marketplace sellers and solution providers. You will work closely with GTM, Marketing Ops, Product, Business, Engineering, and stakeholders from other teams to translate complex technical concepts into user-friendly content, aligning the content strategy to the business objectives and initiatives.The ideal candidate is detail-oriented and passionate about producing engaging instructional content that can proficiently train our fast-growing Marketplace seller community on various Walmart solutions and tools.

You’ll sweep us off our feet if you’re:Strategic, visionary, and adept at writingHave experience producing engaging technical content for API solutionsExperienced in scriptwriting and instructional designSolution-oriented with a keen eye for detailEffective leader capable of providing guidance to other content creators and agenciesOrganized and disciplined, with the ability to manage multiple projects concurrentlySkilled in simplifying complex subjects through easy-to-follow tutorials and guidesAdept at learning new digital tools and solutions swiftlyDriven by challenges and ready to engage at Fortune 1 scale Key responsibilities:Content strategy - Collaborate with the Senior Manager of Seller Education to shape the API content strategy and vision for future guides, tutorials, and learning paths. Develop API content style guides and best practices to ensure content consistency.Collaboration - Create cross-functional partnerships and work with subject matter experts to develop, produce, and deliver training resources tailored for our developer & API audiences.Educational content production - Plan and produce top-tier educational resources and content experiences for sellers, including videos, release notes, virtual events, mobile app content, and more. Support new product releases with engaging educational content for Marketplace Learn and Seller Academy.Content setup and maintenance – Setup API content in ContentStack and maintain a library of technical assets.Content audit and research – Audit content regularly to maintain its accuracy/relevancy, conduct in-depth research to identify content gaps and thoroughly understand the products, solutions, and processes that you will be writing about.Content optimization: Measure the effectiveness of the API content and drive on-going optimization to increase seller engagement. Implement best practices for SEO to ensure content is discoverable and drives traffic to our platforms.Operational excellence - Establish a scalable and repeatable process for creating and maintaining training resources. Partner with the Marketing Ops Manager to handle the intake process and project prioritization.