ServiceNow Business Analyst / Tester (Remote)

We are open to supporting 100% remote work anywhere within the US. The TeamOur team members bring varied, complementary sets of skills to the table. Our team is comprised of project managers, business analysts, solution architects, developers, and software testers. Our culture is built upon the tenets of mutual respect, honesty, integrity, and accountability. We take a tremendous amount of pride in our work and each other but also don’t take ourselves too seriously. We genuinely enjoy each other’s company and prioritize a healthy work/life balance. We consistently challenge assumptions and value constructive conversations; forcing us to think about our customer’s challenges from multiple angles.The Work You will be part of an established team supporting our General Services Administration (GSA) client in Washington, DC. The ICF team at GSA performs custom software development to modernize the legacy platform into a cloud platform using modular design standards. The team works closely with clients and other contractors to ensure the performance and reliability of the Integrated Award Environment (IAE) public-facing, mission-critical applications. Key ResponsibilitiesWork with IT and business stakeholders to define the system requirements and design approach and write corresponding user stories and acceptance criteria

Create functional artifacts such as a data dictionary, roles matrix, or process diagram

Coordinate with developers and testers to ensure a shared understanding of business requirements

Obtain clarifications from product owners and other stakeholders as needed

Develop an understanding of the client processes and procedures and recommend improvements to the end-user experience

Write test plans and test cases for all user stories

Perform functional and regression testing within sprints

Perform smoke testing and integration testing of applications after deployments

Support automated testing by writing test scripts using the Gherkin syntax

Ensure all pages meet 508 compliance requirements using WAVE, AMP, and JAWS

Required Skills and ExperienceBachelor’s degree and 1 year of work experience as a business analyst/tester OR 5 years of work experience (with no degree requirement)  

Experience writing user stories and acceptance criteria

Experience facilitating requirements gathering meetings with clients and end-users

Experience testing and logging defects, and working with developers to ensure defects are appropriately resolved

Comprehensive understanding of the software development lifecycle (SDLC) including recent successful experience with agile methodologies (scrum)

Ability to push creative thinking beyond the boundaries of existing industry practices and client mindsets

Excellent verbal and written communication skills

Ability to communicate difficult sensitive information tactfully

Strong analytical, organizational, and product management skills

US Citizenship or Green Card Holder required (required by the federal government for this position)

Must be able to obtain Public Trust clearance

Working at ICFWorking at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transpEnglishunformattedESQA508c.pdf) . Virginia Remote Office (VA99)Need help? We're here:ICFCareerCenter@icf.comAbout ICFICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.