ABA Staffing Coordinator

As a Staffing Coordinator – Behavioral Respite, you will support a specialized program serving individuals with behavioral challenges who require highly trained caregivers and responsive service coordination. Acting as the primary coordinator for your assigned caseload, you'll partner with families, caregivers, clinical professionals, California Regional Centers, and internal teams to ensure services are staffed, scheduled, and delivered successfully. This is a high-volume, fast-paced role requiring strong follow-through, sound judgment in urgent situations, and the ability to manage competing priorities while maintaining a positive experience for clients and caregivers. WHAT YOU WILL DO: Scheduling & Coverage Coordination: Coordinate caregiver schedules for clients with behavioral support needs, ensuring appropriate caregiver matching, continuous coverage, and timely response to call-offs, schedule changes, and urgent staffing requests. Client, Family & Caregiver Communication: Serve as a primary point of contact for caregivers, clients, and families by providing scheduling updates, addressing service concerns, communicating changes, and delivering exceptional customer service through high-volume phone and written communication. Behavior Plan & Service Coordination Support: Review client assessments, behavior support plans (BSPs), individualized program plans (IPPs), and service requirements to support caregiver placement decisions and communicate key information to care teams. Interdisciplinary Collaboration & Case Participation: Participate in case management meetings and collaborate with recruiting, operations, clinical teams, and external partners to support service delivery, client outcomes, and program growth. Authorization & Service Utilization Monitoring: Monitor authorized service hours, staffing needs, and client schedules to support service utilization, identify staffing gaps, and assist with onboarding new referrals and services. Documentation & Operational Support: Maintain accurate scheduling records, caregiver communications, and client updates within company systems while adapting to shifting priorities in a fast-paced program.