Account Delivery Executive

Develops, nurtures, and maintains professional relationships with key stakeholders within customer organizations. Builds a good rapport between Microsoft and customer organizations to ensure service delivery expectations are met. Identifies opportunities for growth and effectively communicates strategy to the sales team. Partners and coordinates with internal and customer stakeholders to resolve critical issues. Builds and maintains customer executive relationships by communicating Microsoft Consulting Services (MCS) delivery. Leverages knowledge of customer organization business priorities and strategies to effectively implement and support delivery services.ResponsibilitiesResponsibilitiesCustomer RelationshipsCreates a strategic relationship with key stakeholders within large, challenging and/or complex customer organizations (e.g., tier 1, global, high services volume, high revenue generation, complex transformation, strategic accounts), including the information technology (IT) Directors, Chief Technology Officer (CTO), Chief Information Officer (CIO), and Line of Business (LOB) leaders, as well as technology professionals, to enable quality service implementation and delivery. Sets strategies and goals for expanding customer relationships beyond the current services and supports contract owners and seeks out new customer opportunities.

Synthesizes and combines various insights across teams and business units, and customer industry regarding business and information technology (IT) objectives, priorities, and strategies for highly prominent and complex customer organization (e.g., tier 1) in order to develop and manage the delivery of a comprehensive service delivery plan, and leverages proficiency to coach others to do the same. Communicates current view of services (support and Microsoft Consulting Services [MCSs]) to customer executives on regular cadence.

Drives the case for change to help customers evolve their information technology (IT) maturity, drives productive use of Microsoft products, and enables and supports IT to make the business more effective. Presents the strategic business and technical need for change, as well as insights from competitors.

Internal Relationships and CoordinationDevelops standards and best practices for connecting opportunities, questions, and/or issues from the most prominent and/or challenging customer organizations with complex internal Microsoft technical/sales teams. Orchestrates teams to address, using a breadth of technical knowledge to identify a broad set of internal teams in complex or unique customer situations. Coordinates with internal teams to establish accountabilities to drive customer outcomes.

Portfolio ManagementManages a large account portfolio (e.g., $10-20 million) of Microsoft Consulting Services (MCSs) delivery (through Project Managers), and is accountable for Premier/Unified Support contracts (through Technical Account Managers [TAMs]) involving a complex range of offerings, internal teams, and/or customer stakeholders. Drives action to expand the portfolio and drives consumption. Propels impact and success of others through contributions to various teams.

Business GrowthInnovates and implements long-term, strategic plans, in partnership with Sales and other Services personnel, to create new opportunities and sustainable growth for customer accounts across the worldwide account portfolio.

Supports the closing of deals and contract renewals for highly complex and prominent customer accounts (e.g., tier 1) by negotiating, sharing long-term customer needs with Sales and Account teams, strategizing on upcoming project plans, and cyclical contract scoping.

Contributes to and influences account planning for portfolio.

DeliveryManages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts. Ensures delivery services for customers across the services lifecycle (from development to support) lifecycle, including envisioning, solution development, service delivery planning, cloud consumption and usage, service delivery management, incident management/escalations, and proactive remediation services. Leads steering committee meetings with strategic customers to discuss progress toward delivery success.

ConsumptionContributes to consumption activities, identifies patterns of consumption gaps, and drives consumption for complex customers (e.g., tier 1) by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases.

EscalationsImplements or is accountable for escalation management governance processes. May resolve issues identified and escalated by the project team and/or the customer regarding delivery issues through coordination and influence with senior level internal and/or customer stakeholders. May maintain awareness and stay informed on critical support issues.

Business ManagementCollaborates with Sales to support contract setup, signature, compliance, and execution from deal approval to invoicing and closure. Manages areas of fiscal responsibility within portfolio, staying within budget while driving engagement profitability and risk management.

OtherEmbody our culture and values

QualificationsRequired/Minimum QualificationsBachelor's Degree in Computer Science, Business Management, or related field AND 8+ years service delivery and client-facing experience

OR Master's Degree in Computer Science, Business Management, or related fieldAND 6+ years project management, service delivery and client-facing experience

OR equivalent experience.

Additional or Preferred QualificationsBachelor's Degree in Computer Science, Business Management, or related field AND 12+ years project management, service delivery and client-facing experience

OR Master's Degree in Computer Science, Business Management, or related field AND 8+ years project management, service delivery and client-facing experience

OR equivalent experience.

6+ years account management experience.

Executive/Business engagement skills

Project/Program Managementexperience

Customer Success and Relationship Management experience

Financial Services preferred but not required

Experience in an enterprise consulting role demonstrating successful delivery of complex projects and programs

Demonstrated experience communicating, coordinating and escalating to and with customer executives

Ability to work in a fast-paced high impact environment

The salary for this role in the state of Colorado is between $131,900 and $197,500.At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.