Account Manager

Responsibilities:

• Act as an elevated point of contact for assigned teams and projects (primary day-to-day contact is generally the Producer).

• Manage and develop strong relationships with business decision-makers through ongoing communication.
• Ensure that business and creative issues are dealt with efficiently, informing management of any problems that arise.
• When necessary, maintain contact with business and creative for all phases of projects, ensuring smooth communications at all times.
• Work closely with the project teams in order to maintain a continuous high-level knowledge of project status.
• Provide regular two-way clear communication between the businesses and creative teams, to provide strong team representation, and set proper expectations.

• Be the liaison between different stakeholders when changes arise within your designated projects.
• Dissemination and provision of information needs analysis and obstacle resolutions via appropriate communications channels to relevant management.
• Onboarding of new people with collaboration of the local teams, including workflow processes, people introductions, overseeing and coordinating needs with the creative and business teams, and ensuring that documentation is updated.
• Collaborate with Creative Directors to audit delivered imagery and/or final output to ensure that the met or exceed quality standards and business expectations.
• Review all major deliverables outside of the normal production (i.e. strategic briefs, styles guides, test imagery, marketing imagery) before delivery.

• Expand visibility and strengthen position with existing teams by deepening the relationship and cultivating new relationships.

• Minimum of 2 years in account management or client services in a creative production environment or media agency

• Proficient in Excel, Word, PowerPoint, Outlook on MAC or PC
• Leadership skills, excellent communication, and interpersonal skills with the ability to demonstrate initiative, self-motivation, and assertiveness
• High level of ethics and integrity
• Highly organized and focused multi-tasker with strong attention to detail
• Ability to manage conflict within teams

• Strength in developing strong internal/external relationships
• Track record for forward and innovative thinking

• 2+ years' experience growing business relationships, managing relationships with a value of at least $1M
• Strong written and verbal communication skills
• Demonstrable growth with ability to assist in building and implementing long term strategic creative plans
• Excellent client services and presentational skills and experience.
• High level of energy and commitment with ability to work in a fast-paced changing environment

• Ability to educate business and creative teams around best practice tactics
• Understanding of production workflow
• Ability to travel as needed between locations

• Bachelor's degree or equivalent industry experience