Account Manager, Employee Benefits - Hybrid Work

Do you have 8+ years of experience in the Small Group Health Insurance industry?

Are you a seasoned professional with a client service mindset, exceptional attention to detail, and a passion for delivering top-notch client experiences?

Are you proficient in Ease, Employee Navigator, Excel, Word, and PDF editing, with a knack for juggling responsibilities while maintaining impeccable communication skills?

If so, we invite you to explore a career opportunity with us!

At PCH Benefits, we pride ourselves on creating a workplace where careers flourish, and where dedication and professionalism are rewarded. This isn’t just a job; it’s a place where you can grow, thrive, and contribute to a team that values longevity, expertise, and a client-first approach.

What You Do:

As a Small Group Account Manager/Client Service Manager, you’ll play a critical role in ensuring our clients receive exceptional service. You’ll be responsible for:

 Acting as a trusted point of contact for clients, delivering personalized and professional support.

 Managing email and phone communications with precision and professionalism.

 Navigating carrier websites, updating client documents, and ensuring timely completion of all tasks.

 Delegating to your Service Assistants and Analyst in daily tasks such as market benchmarking, creating polished presentations, and ensuring seamless coordination.

 Informally translating from English to Spanish when needed is a plus.

 Handling multiple priorities with grace, efficiency, and an unwavering commitment to accuracy.

 Interact with clients daily, solving problems, renewing policies, and making clients smile.

What You Bring:

 Proficiency in Ease, Employee Navigator, Excel, Word, PDF Editor, Prezi (novice acceptable), and Canva (novice acceptable).

 Outstanding written and verbal communication skills in English.

 A meticulous eye for detail and zero tolerance for grammatical errors.

 Familiarity with Google email and Google Calendar.

 A client-focused approach with previous experience in Employee Benefits Account Management.

 Spanish language skills (verbal and written required).

 A Health and Life Insurance license (required).

What We Offer:

 A supportive environment where your contributions are valued.

 Competitive compensation: $60k - $80k, with benefits including:

o 401(k) with matching.

o Medical, Dental, Vision, Life, and Disability Insurance.

o Paid time off.

 The opportunity to grow within a company that values long-term careers.

About You:

You’re not just looking for a job, you’re looking for a place where your expertise and dedication can make a difference. You understand the seriousness and responsibility of this role and take pride in delivering excellent service every time. You are full of integrity and believe in building lasting relationships and enjoy being part of a team that’s passionate about making a meaningful impact.

Join Our Team:

If you’re ready to embark on a fulfilling career and be part of a team that values integrity, precision, and the client experience, we would love to hear from you. Apply today to start your journey with PCH Benefits.

Equal Opportunity Employer:

PCH Benefits is an Equal Opportunity Employer and does not discriminate based on race, ethnicity, national origin, gender, disability, or other protected characteristics. We are committed to creating a diverse and inclusive workplace.