Administrative Assistant

Description Robert Half has a two to three month project in Half Moon Bay with one of our top clients. We are seeking a dedicated Customer Service Associate to join the Rental Registry team. As a Customer Service Associate, you will play a key role in assisting customers with inquiries, resolving issues, and maintaining accurate records within our rental registry. This position requires exceptional communication skills, attention to detail, and a commitment to providing outstanding service to both renters and landlords.Responsibilities:

Respond promptly to customer inquiries regarding rental registry processes, policies, and requirements via phone, email, and in-person interactions.

Assist customers with completing rental registration forms and provide guidance on necessary documentation.

Maintain accurate records of rental properties, ensuring all information is up-to-date and compliant with local regulations.

Collaborate with other departments to resolve customer issues related to rental registrations, payments, and disputes.

Educate customers on rental registry guidelines and deadlines, ensuring they understand their responsibilities.

Follow up with customers to ensure their needs have been met and resolve any outstanding issues.

Utilize database systems and software to input and retrieve information accurately.

Participate in training sessions to stay updated on rental registry policies, procedures, and updates.

Requirements

Requirements:

High school diploma or equivalent; additional education or certification in customer service is a plus.

Proven experience in a customer service role, preferably in a rental management or property-related field.

Excellent verbal and written communication skills.

Strong interpersonal skills with the ability to build rapport and effectively resolve conflicts.

Detail-oriented with the ability to maintain accurate records and documentation.

Proficient in using computers and various software applications (e.g., Microsoft Office, database systems).

Ability to multitask and prioritize workload in a fast-paced environment.

Knowledge of local rental regulations and compliance requirements is advantageous.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .