AI Solutions Associate - Conversational Architect for FARGO

About this role:Be part of a team that is responsible for enabling the conversational logic powering FARGO, the leading virtual banking agent!Wells Fargo is seeking an Artificial Intelligence Solutions Consultant - Conversational Architect to plan and implement advanced conversational experiences on our Virtual Assistant platforms that will reach over 30 million Wells Fargo customers.In this role, you will:

Partner with various partners including PM's, PO's UX designers and content strategist to plan, validate and execute the model and implementation of conversational experiences within the virtual assistant

Build the business rules, logic and API interactions that are required for sophisticated interactions

Define and implement the "intents" and "entities" that define the conversation interaction, along with building human language data sets to train machine learning models driving the virtual assistant.

Work closely with other members of the product team and technology partners to identify enhancements to the conversational experiences

Act as a liaison between our AI Product team and Technology to ensure that our Virtual Assistant delivers intelligent and intuitive conversations, resulting in a great customer experience

Required Qualifications:

2+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

2+ years experiencedeveloping and deploying conversational virtual assistants

2+ years hands-on experience utilizing Google's Dialogflow CX platform desired or other equivalent platforms such as Microsoft Bot Framework, Amazon Lex, Kore.ai or Rasa

Desired Qualifications:

Knowledge and understanding of Artificial Intelligence (AI) disciplines such as Machine Learning or Natural Language Processing

Solid understanding of conversational dialog systems, natural language processing (NLP) fundamentals, and machine learning

Experience designing, developing and deploying large training data sets

Strong understanding on data management and annotation processes

Fluency in writing code in Python, JavaScript, C or some other high-level language

BS in computer science, machine learning, human computer interaction or related fields

Ability to be proactive, innovative and creative in meeting customer and enterprise needs

Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

Ability to develop and execute business vision, strategies, and goals

Ability to develop partnerships and collaborate with other business and functional areas

Job Expectations:

Candidate must be willing to work on site at one of our office locations: Charlotte, NC (preferred), New York City, NY or San Francisco, CA.

Position is not eligible for visa sponsorship. This includes all candidates requiring immediate sponsorship of H1-B, TN or E-3 visas as well as future sponsorship of STEM (F-1/OPT) visas.

Ability to travel up to 10% of the time. This team does offsite training and collaboration approximately 2 times per year.

Pay Range for New York City, NY: $100,800 - $172,900 annual base salary.Pay Range for San Francisco, CA: $100,800 - $172,900 annual base salary.This role is also eligible for an annual discretionary performance bonus.Pay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.$84,000.00 - $179,200.00BenefitsWells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

401(k) Plan

Paid Time Off

Parental Leave

Critical Caregiving Leave

Discounts and Savings

Health Benefits

Commuter Benefits

Tuition Reimbursement

Scholarships for dependent children

Adoption Reimbursement

Posting End Date:23 Jul 2024 Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Company: WELLS FARGO BANKReq Number: R-385841-3Updated: Thu Jul 18 01:08:59 UTC 2024Location: SAN FRANCISCO,California