Airport Integration Lead - ITT - SFO - (9976) - (149695)

Appointment Type:Permanent Exempt. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the Appointing Officer.

Application Opening: Friday, August 23, 2024

Application Deadline: Apply Immediately. Application filing will be open at least through 5:00 PM on Thursday, August 29, 2024 and will close any time thereafter.

Compensation Range: $159,692 - $200,850 annually

Recruitment ID: REF43439C-149695

Location:San Francisco International Airport

Working Hours:Full-time, 40 hours per week, Monday – Friday, 8 am - 5 pm, Hybrid work schedule

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco (CCSF), has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer.SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO.For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook.Under general supervision, the Airport Systems Integration Lead reports to the Director of Innovation and Solutions within the Information Technology and Telecommunications (ITT) Division of SFO. The SME specializes in airside and landside systems that enable the efficient and safe operation of airports. The SME has working knowledge and first-hand experience in the use of airside systems to coordinate aircraft operations on runways and taxiways. The SME has working knowledge and first-hand experience in the use of landside systems to analyze passenger processing within airport terminals and ground transportation infrastructure. The SME collaborates with ITT developers to provide relevant domain knowledge to aid in the systems integration for common situational awareness of the operations on the airfield, within the terminals, and on the airport’s roadways. Data from these integrations shall be stored in SFO Airport Operations Database (AODB) to allow stakeholders to make informed decisions in real-time and to perform analytics, forecasting, and capacity planning from historic data.As a team member of SFO, you will embrace SFO’s core values and SFO’s Racial Equity Action Plan (https://www.flysfo.com/sites/default/files/RacialEquityPlan-4.06.2021-v19.pdf) .You are excited about this opportunity because you will:

Analyze current airport operations and document the as-is processes as a business process model, establishing the necessary roles and responsibilities, tasks and data artifacts produced from the process.

Define the business requirements and business rules to address specific operational use cases that will lead to tightly integrated systems.

Assess the current systems that support the airport operation to determine data dependencies between systems.

Design and develop to-be process models that improve the process through automation and other task improvements.

Determine the necessary integrations and interfaces needed to support the to-be process.

Collaborate with the ITT developers to define interface specifications and create the relevant Interface Control Document (ICD) for the implementation of the integration between SFO's AODB and the operational systems in scope.

Manage the creation of the ICD as a discrete project using project management methods to complete on schedule and within budget.

Manage an integration project roadmap by working with stakeholders to determine priority for implementation.

Manage vendor contracts where applicable to realize the integration.

Perform other functions outlined in the 9976 Technology Expert (https://careers.sf.gov/classifications/?classCode=9976&setId=COMMN) classification

Education: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].Experience: Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience.Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.Note:One-year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hours work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.Note:Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

Five years of experience working in aviation operations, airport management, or related roles.

Verifiable delivery of airport related projects within the last three years.

Excellent communication skills both written and oral with the ability to communicate and collaborate with various stakeholders, including airport staff, airlines, government agencies, and passengers.

Project management skills to ensure delivery of data integrations and services on schedule with high quality. Familiarity with project management principles and tools, particularly for overseeing airport expansion, renovation, or construction projects.

Aviation Certifications: Relevant certifications from aviation organizations or associations, such as those related to airfield safety, airport operations, or airport security.

Airport Systems: Proficiency in using airport management systems, aviation software, and related technologies commonly used in airside and landside operations.

Data Analysis: Strong analytical and data analysis skills for monitoring and optimizing airport operations, passenger flows, and safety metrics.

Regulatory Familiarity: A good understanding of Federal Aviation Administration (FAA) regulations, Transportation Security Agency (TSA) safety standards and security protocols, U.S. Customs and Border Patrol (CBP) entry regulations and protocols, collaborative decision making (CDM) between airlines, airports and ground handlers, and FAA System Wide Information Management (SWIM) data.

Problem-Solving: Strong problem-solving skills to address operational challenges and implement improvements in both airside and landside operations.

Process Modeling: Ability to model business processes in a standard format such as Business Process Modeling Notation (BPMN) or multi-swim lane flowcharts.

Decision-Making: The ability to make informed decisions quickly, especially during emergency situations or operational disruptions.

Airport Security: Knowledge of airport security measures and a commitment to ensuring the safety and security of airport operations. Working knowledge in the use of video management systems (VMS), security checkpoint wait-time systems and access control systems.

Airside Systems Expertise:

Runway and Taxiway Operations: Working knowledge to monitor and manage the safe movement of aircraft on runways and taxiways using a surface management system. Ensure compliance with air traffic control instructions and runway/taxiway regulations.

Aircraft Parking and Gate Assignment: Working knowledge to coordinate aircraft parking including remote parking and gate assignments to optimize gate utilization and minimize congestion. Using a resource management system (RMS), define gate adjacency rules based on aircraft type. Working knowledge of a ramp control system to ensure efficient turnaround times for arriving and departing flights.

Lighting and Navigational Aids: Working knowledge of an asset management system to oversee the maintenance and operation of runway and taxiway lighting, signage, and navigational aids (e.g., runway edge lights, approach lighting systems).

Airfield Maintenance: Working knowledge of an asset management system to plan and execute airfield maintenance activities, including runway resurfacing, pavement repairs, and markings maintenance, to ensure a safe operating environment.

Bird and Wildlife Management: Working knowledge to implement bird and wildlife management programs to mitigate the risk of bird strikes and other wildlife-related hazards to aircraft.

Fog and Ground Delay Control: Working knowledge to develop and execute fog and ground delay control plans to ensure that runways and taxiways remain operational during adverse weather conditions.

Airfield Inspections: Working knowledge to conduct regular inspections of runways, taxiways, and apron areas to identify and address safety hazards, such as foreign object debris (FOD) and FAA Part 139 compliance.

Emergency Response: Working knowledge to coordinate emergency response procedures for airside incidents, such as aircraft accidents, runway incursions, and fuel spills.

Landside Systems Expertise:

Terminal Operations: Working knowledge to oversee the efficient operation of airport terminals, including passenger check-in, security screening and checkpoint wait times, baggage handling, baggage self-drop, and boarding processes including biometric and facial recognition. Working knowledge of latest technologies that enable automation of the processes.

Airport Security: Working knowledge to collaborate with security teams to ensure that landside areas, including terminals, access points, and parking facilities, are secure and compliant with Federal aviation security regulations and the airport’s standard operating procedures.

Ground Transportation: Working knowledge to manage ground transportation infrastructure, including roadways, parking lots, surface lots, people movers, commercial transportation modes, and public transportation access, to facilitate passenger and cargo movement.

Airport Facilities Maintenance: Working knowledge to coordinate the maintenance and upkeep of landside facilities, such as passenger terminals, parking garages, and rental car facilities.

Passenger Services: Working knowledge of wayfinding, maps, flight information displays, and airport management systems to enhance the passenger experience by implementing passenger-centric services, wayfinding solutions, and accessibility features within the terminal.

Terminal Expansion and Renovation: Participate in terminal expansion and renovation projects to accommodate increasing passenger volumes and improve the passenger experience.

Baggage Handling Systems: Working knowledge to ensure the reliability and efficiency of baggage handling systems, from check-in to baggage claim, to minimize mishandled baggage and delays. Working knowledge of Baggage Reconciliation Systems (BRS) and Baggage Messaging Systems (BMS).

Customer Experience: Working knowledge of a facilities work order management system to focus on enhancing the overall passenger experience, including terminal cleanliness, signage, and amenities like lounges, dining options, and shopping.

Transportation Planning: Working knowledge of ground transportation and traffic monitoring systems to collaborate with transportation authorities and agencies to improve access to the airport via roadways, public transit, and parking facilities. Working knowledge of the operations to inform the development of operating permits and policies.

Passenger Flow Analysis: Working knowledge of camera and LIDAR based systems to for data analytics and passenger flow modeling to optimize terminal layouts and reduce congestion during peak travel times.

Regulatory Compliance: Working knowledge of federal, state, and local laws to ensure landside operations comply with aviation regulations, safety standards, and industry best practices.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on howto verify education requirements, including verifying foreign education credits or degree equivalency,can be found at https://sfdhr.org/how-verify-education-requirements.All work experience, education, training and other information substantiating how you meet theminimum qualifications must be included on your application by the filing deadline.Informationsubmitted after the filing deadline will not be considered in determining whether you meet theminimum qualifications.Resumes will not be accepted in lieu of a completed City and County of San Francisco application.Applications completed improperly may be cause for ineligibility, disqualification or may lead to lowerscores.Note:Falsifying one’s education, training, or work experience or attempted deception on theapplication may result in disqualification for this and future job opportunities with the City and Countyof San Francisco.Transportation (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be the basis for termination of employment with the Airport Commission.Additional Information Regarding Employment with the City and County of San Francisco:

Information About the Hiring Process (https://careers.sf.gov/knowledge/process/)

Conviction History (https://careers.sf.gov/knowledge/conviction-history/)

Employee Benefits Overview  (https://careers.sf.gov/benefits/)  

Equal Employment Opportunity (https://www.sf.gov/what-equal-employment-opportunity-and-how-file-claim)  

Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

ADA Accommodation (https://sfdhr.org/information-about-hiring-process#applicantswithdisabilities)

Veterans Preference (https://sfdhr.org/recruitment-details#veteranspreference)

Seniority Credit in Promotional Exams (https://sfdhr.org/recruitment-details#senioritycredit)

Right to Work (https://sfdhr.org/recruitment-details#identification)

Copies of Application Documents (https://sfdhr.org/recruitment-details#copies)

Diversity Statement (https://sfdhr.org/recruitment-details#diversitystatement)

HOW TO APPLYApplications for City and County of San Francisco jobs areonlyaccepted through an online process. Visithttps://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/and begin the application process.

Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records.Failure to receive this email means that the online application was not submitted or received.Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst Yevette Ivy Solmoro at yevetteivy.sugabosol@flysfo.com.The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.