Analyst III, Technical Support

Description We are offering a long term contract employment opportunity for an Analyst III, Technical Support in Sun Valley, California. As an Analyst III, Technical Support, you will be involved in higher level support for field-based analysts, developing and analyzing new technology deployments, and administering and analyzing information systems operations. You will also build and manage relationships with business stakeholders in IT and Administrative Services.Responsibilities: Provide complex solutions and implement projects at an advanced technical level regarding systems operations. Act as a liaison with clients, vendors, and technical IT groups, fostering ongoing relationships. Coordinate solutions as needed and report on process and system performance. Assist in restoring IT services at locations impacted by unforeseen circumstances. Conduct training for end users, external vendors, and less experienced staff. Facilitate software update distributions and major deployments at satellite locations. Provide technical support for field-based analysts when necessary. Create documentation for self-help support to assist other IT personnel. Analyze and evaluate information systems operations and provide recommendations to improve utilization. Identify potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform. Requirements Exceptional customer service skills, with the ability to provide support to clients in a detail-oriented and courteous manner. Proficiency in office functions and administrative tasks, including documentation and materials handling. Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint. Proven experience in training staff and implementing new procedures and methods. Solid understanding of operations and planning in a technical support environment. Ability to design and implement technical support strategies. Experience in supervising and demonstrating leadership skills with a team. Ability to liaise with vendors and stakeholders, acting as a key point of contact. Experience in troubleshooting technical issues and providing appropriate solutions. Familiarity with collection processes and consolidifications. Proven ability to manage and implement networking solutions. Excellent time management skills, with the ability to prioritize tasks effectively. Ability to work collaboratively with all levels of staff and external parties. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .