Application Operation Engineer III

Application Operation Engineer III 6+ Month Contract 10am - 7pm PST 100% Remote

• You will be responsible for driving and maintaining various functions within the IT Service Management Organization, inclusive of event, incident, change and problem management.
• The successful candidate loves problem solving, obsesses over process and details, and has a track record of using data to influence business decisions.
• You must have years of experience with, and be able to understand, complex IT systems within a hybrid, microservices environment.
• You will thrive working in a fast-paced IT Operations environment responsible for sustaining availability and performance of multiple SaaS offerings 24x7x365.
• In this role, you will be working with a team of individuals from the US and India providing around the clock support to all service offerings.

• 5+ years experience developing processes and technology improvements to address business problems and strategies
• 3+ years of experience working in a 24x7x365 IT operations environment. Preferably in a SaaS vertical
• Demonstrated passion and aptitude for data, analytics, and problem solving
• Excellent oral and written communication skills.
• Ability to quickly and accurately translate complex technical issues into easily consumed communications that can be understood by executive leadership
• Expert understanding of 1 or more ITIL based Service Support process (Change management, problem management event management and incident management)
• Professional presence and demeanor; responds promptly to customer needs; demonstrates a relentless commitment to providing an exceptional customer experience
• High energy level; ability to work effectively and efficiently in a dynamic work environment
• Bachelor's Degree in business or technology or equivalent work experience