Application Support Analyst

APPLICATION SUPPORT ANALYST - Direct-Hire/FTE - El Monte, CA. This role is responsible for:

• Technical support of the bank's applications, which includes upgrades, enhancements, and other tasks as assigned;
• Partnering with the business unit and IT teams to ensure prompt resolution to any production issues;
• Documenting all resolution steps for reference knowledgebase;
• Assisting with monitoring systems and processes to ensure maximum application uptime;
• Vulnerability remediation for assigned systems;
• Testing of disaster recovery solutions;
• Ensuring all audit, SOX, and compliance items are addressed in a timely manner; and
• Cross-training teammates to provide multiple levels of support for the application.

• Minimum 5 years' experience in implementing and supporting web-based application (required).
• Minimum 3 years' experience in implementing and supporting banking systems.
• Minimum 2 years' experience with two latest versions of Windows Server.
• Minimum 2 years' experience with two latest versions of SQL server.
• Minimum 1 year experience with basic vulnerability remediation.
• Candidate must be able to demonstrate strong written and verbal communication skills.